Astha Dubey
Bangalore
Summary
Dynamic Account Manager with proven expertise at eMudhra Limited in market analysis and client retention. Cultivated strong customer relationships, enhancing satisfaction and loyalty. Skilled in developing tailored solutions, demonstrating product benefits, and driving sales growth. Committed to achieving goals while maintaining exceptional service standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Account Manager
eMudhra Limited
Bangalore
01.2023 - Current
- Developed trusting relationships with customers by making personal connections.
- Greeted customers and provided exceptional customer service.
- Answered customer inquiries through calls, email, and chats.
- Answered customer inquiries regarding product features, pricing, and availability.
- Adhered to company initiatives and achieved established goals.
- Demonstrated product features and benefits for customers' needs.
- Handled returns and exchanges according to company policies.
- Handled customer complaints in a professional manner.
- Reviewed competitors' offerings, pricing structures, and marketing tactics.
Relationship Manager
Pestquit PQGS Solutions (OPC) Pvt Ltd
Varanasi
05.2022 - 12.2022
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Maintained accurate records of all client interactions within the company's CRM system.
- Addressed customer questions and concerns regarding products and services.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
Education
MA in English - English Literature
Mahatma Gandhi Kashi Vidyapith
Varanasi01-2022
Bachelor of Arts - English Literature
Sunbeam Women's College
Varanasi01-2019
12th - Biological Sciences
St George's Prep Sch Sarnath Varanasi
Varanasi01-2016
10th -
St George's Prep Sch Sarnath Varanasi
Varanasi01-2014
Skills
- Market analysis
- Client retention
- Selling advertising
- Sales expertise
- Customer satisfaction
- Market research
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Certification
- Excellence Feedback Award
- Advance Diploma in Computer Applications
- Fine Dining Etiquettes
Accomplishments
- Appreciation for the highest sales for the day
- Appreciated for active participation in co-curricular activities
- Runner-up in Nach Le with Saroj Khan dance competition
Affiliations
- Dancing
- Cooking
- Acting
- Badminton
Timeline
Account Manager
eMudhra Limited
01.2023 - Current
Relationship Manager
Pestquit PQGS Solutions (OPC) Pvt Ltd
05.2022 - 12.2022
MA in English - English Literature
Mahatma Gandhi Kashi Vidyapith
Bachelor of Arts - English Literature
Sunbeam Women's College
12th - Biological Sciences
St George's Prep Sch Sarnath Varanasi
10th -
St George's Prep Sch Sarnath Varanasi
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