Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Astha Goswami

Coordinating Team Leader
Allahabad

Summary

Team leader experienced in directing the activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. The big picture focuses on excellence in communicating goals and a vision to succeed. Problem solver, networker, and consensus builder.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work History

Executive

Orcapod
Greater Noida
12.2020 - 07.2021
  • India contact center
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
  • Applied effective time management techniques to meet tight deadlines.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Coordinating Team Leader

British Council
Greater Noida
08.2021 - Current
  • Responsible for marking listening and reading scripts of the IELTS examination globally in over 100+ countries.
  • Achieved the title of "Star Performer of the Month" five times in a row and has been honored with the coveted Dream Team Award.
  • Kept team activities in compliance with safety, regulatory, and environmental guidelines.
  • Managed a high workload with a consistent record of achieving deadlines and meeting SLAs.
  • Demonstrated exceptional project management skills by independently overseeing the worldwide marking of offline IELTS examination scripts and directly reporting to Cambridge.
  • Managed internal operational standards and productivity targets.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Bachelor's In Commerce - Commerce

University of Allahabad
Allahabad
07.2016 - 03.2019

Master's in Commerce - Commerce

University of Allahabad
Allahabad
07.2019 - 03.2021

MBA - Operations Management

Narsee Monjee Institute of Management Studies
Mumbai
07.2022 - Current

Skills

MS Office

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Accomplishments

  • Achieved the prestigious Dream Team Award for exceptional performance.
  • Received a letter of appreciation for outstanding contributions to Studio 5 at the British Council.
  • Earned the title of Star Performer of the Month for an impressive five consecutive months.

Timeline

MBA - Operations Management

Narsee Monjee Institute of Management Studies
07.2022 - Current

Coordinating Team Leader

British Council
08.2021 - Current

Executive

Orcapod
12.2020 - 07.2021

Master's in Commerce - Commerce

University of Allahabad
07.2019 - 03.2021

Bachelor's In Commerce - Commerce

University of Allahabad
07.2016 - 03.2019

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Astha GoswamiCoordinating Team Leader