Summary
Overview
Work History
Education
Skills
Certification
Websites
Accomplishments
Awards
Timeline
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Astha Jain

Astha Jain

Chhatarpur

Summary

Dynamic Software Engineer with a proven track record at New Rocket, enhancing ServiceNow ITSM solutions to achieve a 25% improvement in incident resolution. Expert in ServiceNow development and administration, I excel in aligning technology with business needs while fostering collaboration with stakeholders to drive operational efficiency and elevate user experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Software Engineer

New Rocket
Indore
03.2024 - Current
  • Spearheaded the implementation and continuous enhancement of ServiceNow ITSM solutions, focusing on incident, problem, change, and service request management, resulting in a 25% improvement in incident resolution time.
  • Designed, configured, and maintained ITSM modules to align with organizational needs, ensuring that IT services met or exceeded service level agreements (SLAs).

ServiceNow HR Service Delivery (HRSD) Developer

Infosys
Indore
09.2021 - 03.2024
  • Spearheaded the design, development, and enhancement of ServiceNow HRSD solutions, aligning HR processes with technology to improve employee experience and HR operational efficiency.
  • Collaborated closely with HR Stakeholders to gather requirements, translate them into technical specifications, and implement customized HRSD modules and workflows

Education

B. TECH - Computer Science

ORIENTAL COLLEGE OF TECHNOLOGY BHOPAL
Bhopal
01.2021

12th - Mathematics

Jawahar Navodaya Vidyalaya
Nowgong
01.2017

Skills

  • ServiceNow Development
  • ServiceNow Administration
  • Agent Workspace
  • Python
  • HRSD solutions
  • ITSM implementation
  • ServiceNow development
  • Web development

Certification

  • Certified Implementation Specialist – Human Resources (CIS – HR)
  • Certified System Administrator (CSA)
  • Infosys Certified ServiceNow Administrator (CSA)
  • Micro Certification ServiceNow
  • Infosys certified Python Associate
  • Vancouver Delta - Certified Implementation Specialist - Human Resources
  • Tokyo Delta - Certified Implementation Specialist - Human Resources

Accomplishments

  • Successfully cleared the JNV entrance exam.
  • Attended a workshop on Sixth Sense organized by IIT Bombay.
  • Active member of NCC.
  • Coordinated a paper presentation event.

Awards

Received the “Insta Award” three times for exceptional contributions to the Hitachi energy and baker Hughes projects., “GRACIAS” award recognizing star performance in the team

Timeline

Software Engineer

New Rocket
03.2024 - Current

ServiceNow HR Service Delivery (HRSD) Developer

Infosys
09.2021 - 03.2024

B. TECH - Computer Science

ORIENTAL COLLEGE OF TECHNOLOGY BHOPAL

12th - Mathematics

Jawahar Navodaya Vidyalaya

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Astha Jain