Astha Srivastava
NCR
Summary
Results-driven Business Operations Manager known for high productivity and efficient task completion. Specialize in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability to drive operational success and meet organizational goals
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Operations Manager
Physicswallah
NCR
07.2022 - Current
- Successfully led operations of category team to deliver a high-impact project within a tight deadline, resulting in a 30% increase in client satisfaction by giving them quality product
- Implemented agile project management methodologies, resulting in a 20% improvement in project delivery time
- Designed, developed and executed project plans, leading to a 15% reduction in overall project costs
- Responsible for cross functional execution with Batch Ops, Marketing, Product, Sales, Student Success, Content, and Offline BTL teams to ensure all ground growth of the category and best-in-class user experience
- Responsible for enhancing user experience and Value
- Improved category NPS score from 23 to 64 and reduced uninstalled rates by 15% in 6 months by creating strategic SOPs for student data analysis, content management, logistics and customer success teams
- Managed counselling and SST escalations and rectified the solution TAT
Project Manager - COO's Office
Unacademy
08.2021 - 06.2022
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution
- Scaled LMP and Poll product feature adoption by 15% and 20% respectively through ideation and execution with product and design team
- Responsible for ideation and execution of GTM activities with the marketing team across different cycle of the DAUs, sales funnel, conversion through digital media and offline marketing campaigns
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives
- Coached team members on productivity strategies to accomplish challenging goals
Assistant Sales Manager
OYO
03.2019 - 12.2019
- Developed sales strategy based on research of consumer buying trends and market conditions
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Reviewed and analyzed operational records and reports to project sales and determine profitability
- Assisted sales team with completing customer transactions and managing issues
- Generated sales report to help upper management make effective decisions and sales plans
Direct Sales Associate
The Times of India (TOI)
- Front end person to deliver Newspaper
- Learned proofing and marketing strategy
Education
MBA/PGDM -
Babu Banarasi Das National Institute of Technology and Management
Lucknow12.2018
Skills
- Contract management
- Business workflows
- Business generation
- Sales operations
- Business planning and strategy
- Operations optimization
- Business Development
- Project Management
- Strategic Planning
- JIRA Tool
- Growth Strategy
- Stakeholder Management
- Cross Functional Coordination
- CRM
- Customer Service
- Data Analytics
- Market Research
- Product Management
- Scrum
Certification
- Agile and Scrum master certification
- Program manager essentials
- Project management essentials
Projects
- Cohort Creation, 3 Weeks, Delivered UPSC and State PSC cohort end to end within 3 weeks 1 week before the deadline.
- QBG, 2 Months, Delivered 10,000 question updation on Question bank generator within 2 months 1.5 months before the deadline.
- Adhoc projects, 6 Days, Delivered Numerous adhoc projects within the deadline and before the deadline as per the requirement of the business team.
- LMP, 1 Month, Delivered Live monitoring Process project in the live classes so that it enhances the user experience and make the learning smooth by clicking the hand raise button.
Timeline
Business Operations Manager
Physicswallah
07.2022 - Current
Project Manager - COO's Office
Unacademy
08.2021 - 06.2022
Assistant Sales Manager
OYO
03.2019 - 12.2019
Direct Sales Associate
The Times of India (TOI)
MBA/PGDM -
Babu Banarasi Das National Institute of Technology and Management
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