Astha Jha
Kolkata
Summary
I am passionate about helping projects flourish with my skills, hard work, commitment & leadership. I am looking forward to a position in the BFSI Department that meets my qualification & demand in your reputable company. As a goal oriented and highly organized individual, I’d love to victor brilliant business management ideas that deliver first class results.
Overview
5
5
years of professional experience
Work History
BSFI Analyst
TATA Consultancy Services
10.2021 - Current
- Responsible for substantiated loan documents, including title, insurance, appraisal, credit, and income
- Timely loan processing through efficient compilation of borrowers’ information & loan verification
- Reviewed borrower files to verify regulatory compliance and internal policy guidelines were upheld
- Collaborated with team and moderated meetings by communicating client KPIs under BFSI domain
- Verified borrowers’ financial data for accuracy prior to submittal to underwriting department
- Reviewed loan agreements to ensure that they were complete and accurate
- Maintained knowledge of all mortgage related processes and regulations
- Connecting with team member to keep the record of their daily basis login and log out details also sharing the knowledge to perform better as a team - maintained the MIS for the team
- Extracted and cleaned redundant information in data from Client’s internal portal and modeled the data for
- Business Intelligence and redirected it into client’s target database using SQL.
Customer Service Associate
Kolkata, Teleperformance
07.2020 - 09.2021
- Followed up ensuring relevant actions were taken on clients complaints
- Auditing calls /chat to share feedback & also regarding their performances
- Training new team members regarding the product and service knowledge
- Recorded all customer interaction, transaction, complaint, on actions taken, process order & application
- Auditing and keeping the track or their call /mail/ chat so that feedback can be shared in order to improve performance and customer satisfaction.
Customer Service Associate
Kolkata, Aegis Customer Services Private Limited
07.2019 - 07.2020
- Handled customer interactions via call and chat
- Answered calls and chats providing complete information about products, take & cancels order
- Shared best practices and knowledge with colleagues and teams helping achieve the target on daily basis
- Guiding delivery agents via call to ensure customer needs and also taking follow up regarding complaints.
Customer Service Associate
Kolkata, Teleperformance
01.2019 - 05.2019
- Identified and evaluated opportunities improving the process and customer experience
- Analyzed customer needs and made arrangements adhering to company policies
- Handled escalated and upset calls, maintained and updated the outbound call reports
- Ensured all new admission call and Emails activities are in accordance to set guidelines.
Education
Master of Business Administration - Finance
Chandigarh University
Chandigarh07.2024
BBA - Marketing
Brainware University
Kolkata07.2019
NPTEL - Managerial Economics
IIT Kharagpur
2017
Information Technology Application
Youth Computer Training Center
2014
Skills
- Python
- Client Handling
- Quality Assurance
- Project Planning
- MS Office Proficiency
- SLA Fulfilment
- Customer Service
- Internal Governance
- Process Improvement
- Quality Analysis
- SQL Database
- Loan Processing
- Data Analysis
- Project Management
- Collateral Analysis
- Business Process Modeling
Soft Skill
- Constructive Criticism
- Strong Analytical Skills
- Client Focused
- Communication Skills
- Time Management
- Experimental
- Team Management
- Keeps Strong Opinion
- Friendly & Approachable
- Active Listening
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Bengali
Elementary (A2)
Interest
- Reading Books
- Singing
- Painting
Certificates
- The Data Analyst Course : A Complete Data Analyst Bootcamp (Udemy)
- Anti-Money Laundering Concepts: AML, KYC and Compliance (Udemy)
- Excel Essentials for the Real World (Complete Excel Course) (Udemy)
- Work Force Management Real Time Analyst (Udemy)
- Six Sigma: Certified Lean Six Sigma Yellow Belt (Udemy)
- Digital Unlock (Google Garage)
DECLARATION
I hereby declare that the above particulars of facts and information stated are correct to the best of my belief and knowledge
Astha Jha Kolkata, India
Timeline
BSFI Analyst
TATA Consultancy Services
10.2021 - Current
Customer Service Associate
Kolkata, Teleperformance
07.2020 - 09.2021
Customer Service Associate
Kolkata, Aegis Customer Services Private Limited
07.2019 - 07.2020
Customer Service Associate
Kolkata, Teleperformance
01.2019 - 05.2019
Master of Business Administration - Finance
Chandigarh University
BBA - Marketing
Brainware University
NPTEL - Managerial Economics
IIT Kharagpur
Information Technology Application
Youth Computer Training Center
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