Astha Tawde
Outbound & Inbound Executive & Customer Service Representative
Ahmedabad
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position.
"Open to exploring different roles and industries to expand my skill set and contribute to organizational success"
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Outbound Executive
Vimaay Infotech
Remote
01.2022 - 12.2022
- Proved successful working within tight deadlines and a fast-paced environment.
- Assist 250+ Clients per day.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Client Coordinator
DSA Exports
Indore
11.2020 - 11.2021
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Responded to customer calls and emails to answer questions about products and services.
- Offered personalized solutions to meet customer requirements and close sales.
Customer Care Executive
Kalani Groups/Triple A Construction Pvt Ltd (Bollywoo.ooo)
Indore
09.2019 - 09.2020
- Sales co-ordinator, managing leads and customer support executive
- Handling Inbound & Outbound calls.
- Provide quality customer service on every call.
- Maintained 91% customer satisfaction ratings.
- Offered “Best Employee” of the Month for replying to Maximum numbers of Support of tickets within a stipulated time.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated timely responses to online customer communication and researched complex issues.
- Offered free discount to pacify irate or unsatisfied customers.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Manager
Moon Beauty Salon
Dubai
06.2015 - 02.2019
- Oversaw salon employee performance, facility cleanliness, and sales.
- Managed cash flow & business transactions.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Promoted business through marketing initiatives and use of social media.
Education
Bachelor of Commerce - Commerce
N/A
06.2022 - Current
Skills
Good verbal and written communication skills
Accomplishments
- Offered "Best Employee" of the Month for relying to maximum numbers of support of tickets within a stipulated time.
- Maintained 91% customer satisfaction ratings.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Bachelor of Commerce - Commerce
N/A
06.2022 - Current
Outbound Executive
Vimaay Infotech
01.2022 - 12.2022
Client Coordinator
DSA Exports
11.2020 - 11.2021
Customer Care Executive
Kalani Groups/Triple A Construction Pvt Ltd (Bollywoo.ooo)
09.2019 - 09.2020
Manager
Moon Beauty Salon
06.2015 - 02.2019