Astha Tawde
Outbound & Inbound Executive & Customer Service Representative
Ahmedabad
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position.
"Open to exploring different roles and industries to expand my skill set and contribute to organizational success"
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Outbound Executive
Vimaay Infotech
Remote
01.2022 - 12.2022
- Proved successful working within tight deadlines and a fast-paced environment.
- Assist 250+ Clients per day.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Client Coordinator
DSA Exports
Indore
11.2020 - 11.2021
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Responded to customer calls and emails to answer questions about products and services.
- Offered personalized solutions to meet customer requirements and close sales.
Customer Care Executive
Kalani Groups/Triple A Construction Pvt Ltd (Bollywoo.ooo)
Indore
09.2019 - 09.2020
- Sales co-ordinator, managing leads and customer support executive
- Handling Inbound & Outbound calls.
- Provide quality customer service on every call.
- Maintained 91% customer satisfaction ratings.
- Offered “Best Employee” of the Month for replying to Maximum numbers of Support of tickets within a stipulated time.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated timely responses to online customer communication and researched complex issues.
- Offered free discount to pacify irate or unsatisfied customers.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Manager
Moon Beauty Salon
Dubai
06.2015 - 02.2019
- Oversaw salon employee performance, facility cleanliness, and sales.
- Managed cash flow & business transactions.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Promoted business through marketing initiatives and use of social media.
Education
Bachelor of Commerce - Commerce
N/A
06.2022 - Current
Skills
Good verbal and written communication skills
Ability to identify customer issues or concerns
Strong focus on customer satisfaction
Communication and coordination with team members
Taking initiative and responsibility
Self-motivated to acquire new skills and knowledge
Ability to explain features and benefits to customers
Accomplishments
- Offered "Best Employee" of the Month for relying to maximum numbers of support of tickets within a stipulated time.
- Maintained 91% customer satisfaction ratings.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Bachelor of Commerce - Commerce
N/A
06.2022 - Current
Outbound Executive
Vimaay Infotech
01.2022 - 12.2022
Client Coordinator
DSA Exports
11.2020 - 11.2021
Customer Care Executive
Kalani Groups/Triple A Construction Pvt Ltd (Bollywoo.ooo)
09.2019 - 09.2020
Manager
Moon Beauty Salon
06.2015 - 02.2019