ASTITV UPADHAYAY
Delhi
Overview
4
4
years of professional experience
Work History
Assistant Manager
Convergys India Pvt. Ltd.
3 2024 - Current
- Work for one of the major client Microsoft
- Prepared timely and accurate business reporting and analysis
- Resolved customer queries and problems using effective communication and providing step-by-step to enhance the collection process
- Provide operational hygiene report and complete contract setup verification
- Export Customer Insight and CSDR Report for Microsoft CSAM.
- Follow up with end user for collection against respective invoices.
Subject Matter Expert
HCL Technologies
04.2022 - 03.2024
- To offer comprehensive solutions for the Google whole OTC process for Workspace/PSO/Google Cloud Platform: Using Salesforce for contract negotiations, approvals, drafting, redlining and fulfillment
- Maintained high level of product and technical knowledge. Handling team of 14 folks.
- Strong Stakeholder Management with a range of cross functional team and ensure issues are moved through quickly
- Work on Salesforce Opportunities, Draft Quote (CPQ) as per customer demand and generate agreement for signature and execution.
- Responding to audits and monitoring compliance and handle agent's escalations
- Work with PSL team and suggest if any changes can be made in order to improve the efficiency.
- Generate invoices for PO and take care of timely collections to support business growth.
Senior Sales Executive
SNVA Ventures Ltd.
09.2021 - 03.2022
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service
- Executed complete sales cycle process, from prospecting through to contract negotiations and closing
- Work on Salesforce Opportunities to draft the agreement once the negotiations are complete to ensure the fulfillment.
- Working and auditing clients with ovrdue payments and support the collections part by taking proper follow ups.
Senior Sales Executive
Aakash Edutech Pvt. Ltd.
01.2021 - 09.2021
- Executed complete sales cycle process, from prospecting through to contract negotiations and closing
- Developed compelling presentations to communicate product quality
- Secured new clients through targeted prospecting and networking.
Management Trainee
Niine Shudh Plus
10.2020 - 01.2021
- Organised and implemented sales and marketing strategy across NCR territory with Distributor handling
- Gathered customer feedback to share with product, sales and marketing teams.
Education
BBA - Business Administration And Management
IPEM College Ghaziabad
Ghaziabad, India 04.2001 -
Skills
Salesforce/CPQ
Business administration
Contract Lifecycle Management
Critical thinking
Business process improvement
Interpersonal skills and Relationship building
Order Management
OTC(Account Payable and Collection)
Extracurricular Activities
Winner in Research Paper Presentation (SHODH-2019) at RKGIT College Student Speaker in International Conference on Sustainable Energy by LAKSH Society 5 times Winner of Business Plan Competition in AKGIM. IMS Ghaziabad, NIESBURD and ITS Group. Head Boy E-Cell 2018 - 20
Timeline
Subject Matter Expert
HCL Technologies
04.2022 - 03.2024
Senior Sales Executive
SNVA Ventures Ltd.
09.2021 - 03.2022
Senior Sales Executive
Aakash Edutech Pvt. Ltd.
01.2021 - 09.2021
Management Trainee
Niine Shudh Plus
10.2020 - 01.2021
BBA - Business Administration And Management
IPEM College Ghaziabad
04.2001 -
Assistant Manager
Convergys India Pvt. Ltd.
3 2024 - Current
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