A SUDHARSON

• Resolved customer inquiries promptly while adhering to service level agreements.
• Managed team resources by assigning tasks, monitoring progress, and ensuring deadline compliance.
• Monitored office services mailbox for business support requests and needs.
• Maintained front desk operations to deliver a positive first impression.
• Provided reception coverage during staff absences or breaks to ensure continuity of service.
• Assisted with organizational tasks such as filing, data entry, and phone support.
• Received and distributed mail, letters, and packages efficiently.

Answered incoming calls promptly and professionally, ensuring customer satisfaction.

• Maintained detailed records of customer interactions to enhance service quality.
• Prepared weekly progress reports highlighting departmental achievements and performance metrics.
• Trained new staff on software applications to improve service efficiency.
• Identified service gaps related to consumer expectations, driving strategic improvements.
• Handled escalated customer queries, converting them into valuable training resources.
• Generated management reports analyzing customer inquiries, complaints, and feedback trends.
• Developed a comprehensive database of frequently asked questions for team reference.