Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Preferredlocation
Usp
Personal Information
Timeline
Generic

Asutosh Panigrahy

Mangalore

Summary

Strong reporting & Data analytics professional with Finance domain & Sales operations functional expertise looking for a challenging role in BI & Analytics Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Experience Manager

Glowtouch Technology
05.2024 - Current
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Established performance and service goals and held associates accountable for individual performance.
  • Developed new employees and on-going performance assessment of current employees.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Reduced response time to customer inquiries by optimizing support channels.
  • Established cross-functional teams for improved communication between departments and better customer experiences.
  • Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
  • Spearheaded a process improvement project that identified inefficiencies within current workflows; implemented changes resulting in reduced handling time for customer inquiries.
  • Enhanced customer satisfaction by implementing a streamlined feedback system.
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.

Sr. Consultant

Capgemini
11.2021 - 10.2023
  • Operating at the forefront with leadership for various analysis and decision making
  • Managing and creating different types of Ad-hoc, daily, weekly, monthly reports for reviews of the Sales Director and Regional heads
  • Sales Budgeting & forecasting for goal setting, using past data and indicators
  • Managing the sales engine, business development cost and organization chart of the region
  • Managing sales representative compensation plans and incentives
  • Using Power BI extensively for various visualizations of real time data, creation of reports, dashboards and publish them
  • Work with onshore and offshore team to understand their requirements, prepare and share reports as per their requirements
  • Onboarding employees and mentoring current ones and training them on topics related to CRM
  • Increasing representative’s efficiency with leads management, Campaign management, Opportunity management using Salesforce Lightening and thus management of time
  • Defining and refining structured sales processes to improve conversions, shorten sales cycles, and maximize wins and efficiency
  • Managing technical tools and platforms, including CRMs (customer relationship management platforms such as Salesforce Lightening) often in collaboration with IT, as and when required to enhance the customer i.e., Sales teams, delivery team and various user experience
  • Liaising with Finance and sales team on various topics related to closing of the opportunities in the system
  • Working on the Pipeline Management, Data quality management, license management, documents check for smooth closure of opportunities as per the finance teams audit requirement.

SMA for NORDIC Cloud

IBM
12.2016 - 10.2017
  • Develop sales blue print along with Sales VP for year/quarter and ensure adherence through effective control measures
  • Lead site level initiatives aimed at recruitment, employee engagement, training and transformation including New Hire Induction Program for new hires
  • Defining, developing and measuring integrated reporting metrics in concurrence with the IBM standard definitions
  • Work with Sales Leadership, Sales Operation Leader and Worldwide Sales Management support to analyze pipeline metrics which focus on opportunity management and pipeline analysis
  • Provide pipeline & forecasting analysis to sales teams to drives revenue increase and enable informed business decisions
  • Provide sales analysis in support of monthly/quarterly reviews, e.g., Global Sales Integration Review and other senior level reviews
  • Lead and manage cadence for all business units, get forecasts and draw action plans to achieve committed sales forecasts
  • Analyse potential sales opportunities and actual sales performance through forecast modelling & predictive modelling to provide meaningful insights
  • Lead/participate in Global/CoE level Projects for operation excellence and process improvements
  • Act as a focal point for Sales Management pervasive issues and provide guidance on Sales Connect (sugar CRM) to ensure effective opportunity management
  • Reviewing the quality of Sales analysis & auditing compliance to Standard guidelines
  • Partnering with the SMS CoE Leadership, Sales Leaders, and other support teams (Sales Reporting CoEs, Marketing, Finance) on analysing the Sales performance at Geo (Europe) & Market (Nordics) level
  • Preparing Sales Presentation at GEO level for the World-Wide submissions
  • Collaborating with Finance & Coverage Executives to help create Fall Plans (Budgets)
  • In-depth analysis on Y-t-Y Revenue performance and predictions based on the historical Pipeline data
  • Predictive Analytics & Trending on Pipeline, Conversions, Revenue variants & Routes to Market
  • Analysing multiple data sets by connecting the dots to come up with recommendations to improve at region/brand on a weekly and quarterly basis
  • Building Weekly Business Updates at overall Geo level and Market level
  • Spear head the SE CoE -New Hire Induction program, involved in on-boarding & Training of new hires.

Sr. Analyst

Franklin Templeton
07.2011 - 06.2016
  • Leads Strategy – Canada Sales team (May’15-Till May’16)
  • Derive optimal Sales service standards based on 5 years historical data
  • Customer segmentation based on Yearly sales (Elite, Buyer & Others)
  • Liaison with business leaders and developed Lead categories (Coverage leads, Protect leads, Promote leads, Xsell leads & Supernova leads)
  • Operationalize the Leads report on a fortnightly basis
  • Monthly Snapshot Dashboard for NRC region - Except Mexico (Jan’15 – May’15)
  • Monthly Snapshot is a business critical monthly report reviewed by Regional heads for Sales performance & Commission payments (Zero tolerance on accuracy & TAT critical)
  • Multiple data sources (International sales reporting data from Micro strategy, Financials from Cognos and Annuity reports from Financial platforms like Merrill Lynch in Excel
  • Manual data intensive & Hence error prone
  • Automated the dashboard in SAP BO which unifies all underlying databases & referring to Excel files that are uploaded manually
  • Reduced the TAT to 1 hour from 3 Man days
  • Awarded as the “Most Valued Professional” for Innovation & Collaboration
  • Xsell Tool (Feb’14 – Dec’14)
  • Developed a Cross sell & Opportunities tool in Excel
  • Combines 3 data sets to achieve the objective
  • 12 months historic sales information at Advisor – Fund – Month level
  • 12 months historic Lipper market data at Fund sector – Month level
  • Morning star Fund performance data
  • Identifies Advisors, Cross sell opportunity - Fund belonging to trending sector is not sold with the advisor
  • Improvement opportunity - Fund belonging to trending sector is declining in sales with the advisor
  • 50% increasing average advisor portfolio width (~2.2 to 3.5).

Researcher

Data Monitor
01.2010 - 01.2011
  • Prepared syndicated consumer, retail market & customized reports for privileged clients
  • Performed secondary research using in house databases for country and sector wise analysis of consumer and retail markets
  • Ensured quality control of the data.

Associate Financial Services Manager

ICICI Prudential Life Insurance Ltd
01.2008 - 01.2009
  • Looked after retail sales of insurance products
  • Analysed client’s requirements and studied the current market trends to prepare valuable feedback for submission to the management for improvement of the processes
  • Analysed investment advisory products to meet the needs of HNI (High Net worth individual) clients and advised them on models, which suits their short term as well as long term wealth creation needs
  • Performed financial planning for the clients and accordingly offered them the best suitable product.

Education

PGDM - Finance & Insurance

Manipal University
01.2008

B. Tech. - Electronics & Communication

Berhampur University, Orissa
01.2004

Skills

  • Advanced MS Excel
  • Power Query
  • DAX
  • Data Analytics
  • Risk Management
  • SSRS reporting
  • Sales Force Lightening
  • Microsoft Power BI

Certification

Certified Associate Professional Risk Manager(APRM) from PRMIA, USA

Accomplishments

Received certificate of appreciation for highest sales in the month of Aug’08

Languages

English
Hindi
Oriya
Telugu

Preferredlocation

Open to relocation

Usp

Over 10 years of experience in Reporting, BI & Data analytics in Finance domain & Market research across various Sales, Operations & Expense management streams

Personal Information

Date of Birth: 04/26/83

Timeline

Customer Experience Manager

Glowtouch Technology
05.2024 - Current

Sr. Consultant

Capgemini
11.2021 - 10.2023

SMA for NORDIC Cloud

IBM
12.2016 - 10.2017

Sr. Analyst

Franklin Templeton
07.2011 - 06.2016

Researcher

Data Monitor
01.2010 - 01.2011

Associate Financial Services Manager

ICICI Prudential Life Insurance Ltd
01.2008 - 01.2009

PGDM - Finance & Insurance

Manipal University

B. Tech. - Electronics & Communication

Berhampur University, Orissa

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Asutosh Panigrahy