Dynamic ERP Functional Consultant with a proven track record at Crown Technologies and Solutions Pvt Ltd, specializing in ERP implementation and configuration. Successfully led the design of a comprehensive LMS ERP, enhancing operational efficiency by 25%. Adept at client communication and end-user training, ensuring seamless integration and high adoption rates.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
ERP Functional Consultant
Crown Technologies and Solutions Pvt Ltd
11.2016 - Current
Spearheaded the design and implementation of E-Learn LMS ERP, a comprehensive 40+ module school ERP covering academics and administration.
Conducted requirement analysis and workflow mapping for 50+ schools, identifying key pain points and configuring ERP solutions accordingly.
Customized key modules (e.g., Principal Desk, Financial Management) to streamline operations, cutting manual work by over 30%.
Led complete ERP rollouts for 20+ institutions—handled data migration, role-based access setup, and integration with legacy systems.
Trained 500+ users (teachers, admins, parents) via in-person sessions and e-learning materials, increasing system adoption by 40%.
Acted as the primary liaison between clients and technical teams, ensuring smooth onboarding, functional alignment, and timely issue resolution.
Resolved 120+ post-launch issues using root cause analysis and implemented enhancements like automated fee alerts and custom reporting.
Drove continuous improvement initiatives, leading to a 25% boost in overall operational efficiency across partnered schools.
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