ASWANI TYAGI

• Ensure smooth day-to-day operations across sales, dispatch, accounts, and inventory
• Develop and implement SOPs for operational efficiency
• Monitor KPIs, productivity, and cost optimization
• Coordinate with management for planning and execution
• Ensure statutory, compliance, and internal policy adherence

• Support sales planning, forecasting, and target achievement
• Monitor order booking, pricing approvals, and discount control
• Ensure timely order processing and documentation
• Coordinate between sales team, production/warehouse, and dispatch
• Analyze sales reports, margins, and performance trends
• Handle customer escalations related to orders, billing, or delivery

• Ensure on-time and accurate dispatch of materials
• Coordinate with transporters, logistics partners and warehouses
• Optimize freight cost and delivery timelines
• Track POD (Proof of Delivery) and resolve transit issues
• Ensure compliance with invoices and transport documents

• Oversee timely invoicing as per sales orders and dispatches
• Coordinate with accounts management
• Monitor customer outstanding, credit limits, and follow-ups
• Ensure GST compliance in billing and documentation
• Control operational expenses and improve efficiency

• Maintain optimum inventory levels
• Avoid stock-outs, over-stocking, and slow-moving inventory
• Conduct regular stock audits and reconciliations
• Ensure accurate inventory records in ERP/system
• Coordinate with procurement for material planning
• Reduce inventory losses, damages, and obsolescence

• Lead, train, and monitor operations, dispatch, and support staff
• Allocate tasks and ensure accountability
• Conduct performance reviews and skill development
• Maintain discipline, motivation, and cross-functional coordination

• Prepare daily/weekly/monthly reports
• Track sales and operations KPIs
• Provide insights for decision-making and process improvement

• Oversee daily business operations to ensure efficiency and smooth workflow
• Coordinate with teams, vendors and management for seamless execution of tasks
• Tracking & ensuring proper client engagement & onboarding
• Worked closely with sales and production stake holders to align organizational goals
• Managed data collection, assisting in accurate decision-making processes and category trend forecasting
• Handling the day-to-day volumes of the assigned tasks and ensuring the given SLAs are met as per quality standards
• Maintaining team productivity & quality reports with Power BI Dashboard Reports
• Assigning new tasks to team members and tracking deadlines.
• Implementing quality audit with coordination of the audit team.
• Identify and implement process improvements to enhance productivity.

Catalog Accuracy & Quality

• Ensure 100% accuracy of product listings (title, description, attributes, pricing).
• Maintain compliance with platform and catalog guidelines.
• Regular audit and correction of catalog errors and mismatches.

Team Management

• Allocate daily tasks and monitor team productivity.
• Train and mentor catalog executives on SOPs and best practices.
• Conduct regular performance reviews and provide feedback.

Process & SOP Adherence

• Implement and enforce catalog SOPs across the team.
• Ensure timely updates for new launches, revisions, and delistings.
• Identify process gaps and suggest improvements.

Product Onboarding

• Manage end-to-end product onboarding for new SKUs.
• Coordinate with internal stakeholders (sales, category, vendors).
• Ensure TAT adherence for catalog creation and updates.

Data & Reporting

• Track daily/weekly catalog KPIs (accuracy, productivity, backlog).
• Prepare reports and share insights with management.
• Analyze error trends and take preventive actions.

Compliance & Platform Coordination

• Ensure listings meet marketplace compliance requirements.
• Coordinate with platform support for catalog-related issues.
• Handle escalations related to listing rejections or suppressions.

Quality Control

• Perform random quality checks on team output.
• Implement corrective and preventive actions (CAPA).
• Reduce catalog rejections and customer complaints.

Productivity & Efficiency

• Optimize workload distribution to meet SLAs.
• Drive continuous improvement in team efficiency.
• Support automation or bulk-upload initiatives where applicable.

• Oversee day-to-day catalog creation, updates, and maintenance
• Ensure high accuracy of product data (descriptions, images, specs, pricing, SKUs)
• Ensure adherence to catalog SOPs and timelines

• Lead, guide, and support catalog associates
• Allocate tasks, set daily/weekly targets, and monitor productivity
• Train team members on catalog standards, tools, and processes
• Conduct quality checks and provide corrective feedback
• Manage workload balancing, and backups

• Ensure catalog accuracy and data consistency across platforms
• Reduce error rates, rework, and client escalations
• Perform periodic audits and root cause analysis of errors
• Implement preventive measures to improve first-time-right uploads

• Ensure team follows defined catalog SOPs and approval workflows
• Maintain documentation and version control
• Ensure compliance with platform, client, and internal guidelines

• Act as a single point of contact for sales, onboarding, operations, and clients (if applicable)
• Coordinate requirements, changes, and clarifications
• Communicate progress, risks, and dependencies proactively

• Prepare and share daily/weekly MIS on catalog volume, accuracy, and TAT
• Track individual and team performance metrics
• Highlight bottlenecks, risks, and improvement areas to management

• Handle client-specific catalog requirements and escalations
• Ensure platform guidelines (marketplace/ERP/CRM) are met
• Support audits, platform reviews, and policy updates

• Identify opportunities for process improvement and automation
• Support implementation of tools, templates, and checklists
• Drive efficiency improvements and cost/time optimization

• Create, update, and maintain accurate product catalogs
• Ensure correct product descriptions, specifications, images, pricing, and SKU codes
• Upload and manage catalogs on ERP, CRM, website, or marketplace platforms
• Ensure consistency of product data across all systems
• Coordinate with sales and operations for catalog accuracy
• Regular audit of catalog data to eliminate errors or duplications

• Manage end-to-end client onboarding process
• Collect and verify client KYC, documentation, and approvals
• Create client accounts in ERP/CRM systems
• Ensure onboarding timelines are met as per SLA
• Coordinate with internal teams for system access and activation

• Ensure onboarding and catalog processes comply with company SOPs
• Maintain data accuracy and minimize errors
• Follow approval hierarchies and documentation standards
• Ensure confidentiality and data security of client information

• Act as a liaison between sales, accounts, operations, and IT teams
• Communicate onboarding status to sales and management
• Resolve internal and client queries related to catalog or onboarding
• Support sales team with product and client data

• Maintain onboarding and catalog MIS report
• Track turnaround time (TAT) for client onboarding
• Report catalog accuracy, pending tasks, and exceptions
• Share status reports with management

• Ensure smooth and hassle-free onboarding experience for clients
• Proactively identify and resolve onboarding or data issues
• Provide post-onboarding support for corrections or updates