ASWATHI M
Healthcare Manager
Calicut, Kerala
Summary
Seasoned deputy manager in medical administration at Meitra hospital, adept in operations management and regulatory compliance with a more than 8 years of experience. Managed daily operations and business projections within the healthcare system, ensuring smooth functioning and alignment with organizational goals.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Deputy Manager, Medical Administration
Meitra Hospital
1 2021 - Current
- Manages the onboarding, privileging, and departmental orientation for doctors in collaboration with HR.
- Addresses patient feedback and complaints regarding clinical services, ensuring prompt resolution and continuous improvement.
- Schedules, coordinates, and documents various meetings of clinicians and leadership teams.
- Projects P&L for clinical packages and business proposals, contributing to financial planning and decision-making processes. Ensures compliance with healthcare regulations, monitors licenses, and facilitates renewals as required.
- Oversees the performance of clinical departments, initiating interventions to optimize resources and enhance patient satisfaction.
- Supports Research programs and SRC/IE Committee activities in collaboration with the Director - Research & Innovations.
Assistant Manager, Operations
Aster Medcity
04.2019 - 11.2020
- Led operations and managed profit & loss responsibilities for the Oncology COE.
- Generated and interpreted monthly reports, including Turnaround Time (TAT), providing critical insights to board members for performance evaluation.
- Acted as the Night Manager on Duty, ensuring operational efficiency and staff support during evening shifts.
- Managed a team of 10 professionals (6 customer care executives and 4 Billing staff), fostering a collaborative environment and optimizing departmental performance.
Executive Patient Care Services
Meitra Hospital
08.2017 - 03.2019
- Provided financial counseling for planned and emergency cases across multiple specialties.
Junior Executive, Operations
Rajagiri Hospital
10.2015 - 08.2017
- Gained comprehensive experience in various clinical settings including Outpatient (OP), Intensive Care Unit (ICU), and Admission services through internal postings.
Education
Masters in Hospital Administration -
University of Calicut
BA Economics - undefined
University of Calicut
Skills
- Organizing of different events and meetings including CME's and academic events in collaboration with doctors
- P&L Responsibility
- Analytical & Problem-Solving Skills
- Budget Planning & Projection
- Process and procedure development
- Cost analysis and savings
Computer Proficiency
MS Office, Word, Power Point & Power BI
References
Dr Jijo V Cherian, Medical Director & Lead Quality, Meitra Hospital, jijo.c@meitra.com, +91 984720292
Timeline
Assistant Manager, Operations
Aster Medcity
04.2019 - 11.2020
Executive Patient Care Services
Meitra Hospital
08.2017 - 03.2019
Junior Executive, Operations
Rajagiri Hospital
10.2015 - 08.2017
Deputy Manager, Medical Administration
Meitra Hospital
1 2021 - Current
Masters in Hospital Administration -
University of Calicut
BA Economics - undefined
University of Calicut
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