Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aswathi M Sanil

Kannur

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Operations Analyst

First Advantage
07.2021 - 11.2022

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Operations Executive

Firstsource Solutions
08.2019 - 07.2020
  • Improved employee satisfaction rating by realigning and enforcing policies.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.

Customer Service Executive

Home Credit Bank
09.2017 - 11.2018
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
  • Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Education

Diploma Computer Engineering - Diploma Computer Eng

NTTF
Bengaluru, India
07.2016

High School Diploma -

MAMBARAM HIGHER SECONDARY SCHOOL
Kannur, India
05.2013

High School Diploma -

KUTHUPARAMBA HIGH SCHOOL
Kannur, India
05.2011

Skills

  • Reporting abilities
  • Data Analysis
  • Requirements Definition
  • Friendly, Positive Attitude
  • Problem-Solving
  • Dependable and Responsible

Languages

ENGLISH
Malayalam
Tamil

Timeline

Operations Analyst

First Advantage
07.2021 - 11.2022

Operations Executive

Firstsource Solutions
08.2019 - 07.2020

Customer Service Executive

Home Credit Bank
09.2017 - 11.2018

Diploma Computer Engineering - Diploma Computer Eng

NTTF

High School Diploma -

MAMBARAM HIGHER SECONDARY SCHOOL

High School Diploma -

KUTHUPARAMBA HIGH SCHOOL
Aswathi M Sanil