Aswathi N S
Bengaluru
Summary
- Motivated Customer Care Associate with 2 years of experience of multi-channel support across chat, email, and case management backed by a Bachelor of Business Administration in Finance. Known for accuracy, strong process adherence, and delivering clear, customer-focused communication. Demonstrates strong analytical skills, attention to detail, and ownership in day-to-day operations.
Overview
3
3
years of post-secondary education
2027
2027
years of professional experience
Work History
Operations Associate
Catalyst brands
Bangalore
09.2024 - Current
- Performed data-driven analysis of customer cases to identify patterns, resolve complex issues, and support business process improvements.
- Ensured adherence to standard operating procedure(SOPs), compliance requirements and quality standards while maintaining accurate case documentation.
- Trained and mentored new hires on customer service processes, system navigation, compliance requirements, and best practices.
- Successfully transitioned from supporting the JCPenney brand to the ALN (Aeropostale, Lucky brand & Nautica), demonstrating adaptability and the ability to quickly learn new business processes and policies.
- Provided support across multiple channels, including voice and non-voice & oversaw customer case investigations for JCPenney and operational workflows for ALN, ensuring accuracy, compliance, and timely deliverables.
- Monitored Google Reviews and managed ETA communications, proactively updating customers on carrier status.
Industrial operations intern
Dieco Pressings and Tools
Bangalore
- Gained hands-on exposure to industrial operating processes within the manufacturing environment.
- Assisted in basic process documentation and supported supervisors in routine operational tasks.
Data Research Analyst Intern
Concentrix Daksh Services
Bangalore
- Conducted data research and analysis to support business decision-making.
- Identified patterns, trends, and anomalies to support operational improvements.
- Strengthened skills in Excel, data validation, and analytical problem-solving
Education
MBA - Supply Chain Management
Amrita Vishwa Vidyapeetham Online
Coimbatore 04.2026 - 09.2026
BBA -
Presidency College
Bangalore 09.2021 - 07.2024
PMG Higher Secondary School,
PalakkadSkills
- Case Management
- SLA & Quality Adherence
- Data interpretation
- Basic reporting and Excel-based analysis
- Problem Solving & Time Management
- Email/Chat/Call Communication
- Customer engagement management
Accomplishments
- Rajya Puraskar Awardee - Bharat Scouts and Guides.
- Recognized as a peak contest winner while supporting Catalyst brand.
Timeline
MBA - Supply Chain Management
Amrita Vishwa Vidyapeetham Online
04.2026 - 09.2026
Operations Associate
Catalyst brands
09.2024 - Current
BBA -
Presidency College
09.2021 - 07.2024
Industrial operations intern
Dieco Pressings and Tools
Data Research Analyst Intern
Concentrix Daksh Services
PMG Higher Secondary School,