Aswathi Sasi
Ernakulam
Summary
Proven leader with a track record of enhancing team productivity and efficiency at Strada through expert mentoring and coaching. Skilled in SOP adherence and task delegation, I've driven process optimizations and performance improvements. My approach combines strategic planning with a focus on fostering professional development, achieving significant advancements in operations and employee satisfaction.
Overview
12
12
years of professional experience
Work History
Team Leader
Strada
Kochi
07.2024 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Identified opportunities for process optimization using Lean Six Sigma principles.
- Ensured compliance with all safety regulations in the workplace.
- Offered training and support to keep team members motivated and working toward objectives.
Team Leader
Alight
Kochi
10.2023 - 06.2024
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Ensured compliance with all safety regulations in the workplace.
- Implemented changes in response to changing business needs or customer demands.
- Delegated daily tasks to team members to optimize group productivity.
- Reviewed completed work to verify consistency, quality, and conformance.
- Motivated team members through recognition programs and performance-based incentives.
- Identified needs of customers promptly and efficiently.
Senior Associate
Alight
Kochi
05.2018 - 09.2023
- Provided direction and guidance to junior associates on complex tasks.
- Analyzed data and created reports for senior management.
- Established relationships with key stakeholders across the organization.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Provided HR administrative assistance to management team.
- Reviewed customer feedback surveys to identify areas of improvement.
Associate
NGA Human Resources
Kochi
05.2013 - 04.2018
- Handled incoming calls from customers regarding orders or other inquiries.
- Built relationships with customers by providing friendly customer service.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Update employee information in the employee profile.
Sales Development Manager
HDFC Life
Kochi
08.2012 - 01.2013
- Developed and implemented sales strategies to improve customer acquisition, retention, and profitability.
- Performed regular reviews of existing accounts to maintain satisfactory levels of customer satisfaction.
- Tracked monthly sales to generate reports for business development planning.
- Maintained professional network of potential clients and business opportunities.
- Created and maintained sales environment to support business objectives.
Education
MBA - Marketing Management And Human Resource
M G University
Kottayam09-2012
Bachelor of Science - Electronics
Mahatma Gandhi University
Kottayam04-2010
High School Diploma -
+2 From Kerala State Board
Ernakulam03-2007
High School Diploma -
Kerala State Board
Ernakulam03-2005
Skills
- Mentoring
- Complaint resolution
- Coaching
- SOP adherence
- Task delegation
- Expectation setting
- Performance evaluations
- Staff education and training
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Affiliations
- Team Leadership
- Team work and team management
- Data analysis
- Adaptability
- Time management
Accomplishments
1.Certification of Participation in the workshop titled "Ideas to Execution for Entrepreneurs" - an initiative by IIT Delhi Entrepreneurship Development Cell conducted by Vishishth 12 and Nurture Talent Academy
2.Certification course on Labour legislation
3. Award for demonstrating "ONE TEAM" , one of NGA's core values.
Timeline
Team Leader
Strada
07.2024 - Current
Team Leader
Alight
10.2023 - 06.2024
Senior Associate
Alight
05.2018 - 09.2023
Associate
NGA Human Resources
05.2013 - 04.2018
Sales Development Manager
HDFC Life
08.2012 - 01.2013
MBA - Marketing Management And Human Resource
M G University
Bachelor of Science - Electronics
Mahatma Gandhi University
High School Diploma -
+2 From Kerala State Board
High School Diploma -
Kerala State Board
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