Aswathikannan K
KARIPODE,PALAKKAD
Summary
Self-motivated administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Avitis Hospital Palakkad Town
Palakkad, Kerala
06.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
Administration Officer
Ram Traders
Palakkad,kerala,India
01.2020 - 05.2023
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Managed team petty cash, purchase orders and account transactions.
- Created, prepared, and delivered reports to various departments.
- Processed purchase orders, service contracts and financial reports.
- Drafted and distributed invoices for outstanding payments.
- Managed daily payment processing and drafted related financial documents.
- Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
Sales Administrator
Ram Hardwares
Palakkad,kerala,India
01.2018 - 12.2019
- Collaborated with marketing department personnel to optimize strategic initiatives.
- Attended sales training camp and brought best practices leadership back to company.
- Discussed sales strategies and promotional plans with VP of Sales on regular basis.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Planned and directed staff training and performance evaluations.
Administrative Assistant
SAJ Traders
Palakkad,kerala,India
08.2014 - 11.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed department budgets and generated financial reports for management review.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
B.E - Electronics And Communication Engineering
Srinivasan Engineering College
Perambalur ,Tamilnadu,India04.2013
Plus Two - Biology
St.Dominic Girls Higher Secondary School
Perambalur ,Tamilnadu,India04.2009
SSLC -
St.Dominic Girls Higher Secondary School
Perambalur ,Tamilnadu,India05.2007
Skills
- Corrective Actions
- Regulatory Compliance
- Customer Support Needs Assessment
- Administrative Arrangements
- Schedule Management
- Microsoft Applications
- Material Preparation
- Database Administration
- Greeting Visitors
- Customer Relations
- Motivational Leadership
- Document Control
- Call Forwarding
- Risk Identification
- Job Assignments
- Operational Efficiency
- Customer service
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Data entry
- Appointment scheduling
- Verbal and written communication
- Office organization
- File organization
- Hospitality services
- Front office management
- Administrative support
- Skilled in software
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Malayalam
Advanced (C1)
Additional Information
Secure 6.5 band in IELTS for enhance my fluency
Certification
- Php Training - 2014
UAE contact number
+971 56 880 6139
Timeline
Front Desk Receptionist
Avitis Hospital Palakkad Town
06.2023 - Current
Administration Officer
Ram Traders
01.2020 - 05.2023
Sales Administrator
Ram Hardwares
01.2018 - 12.2019
Administrative Assistant
SAJ Traders
08.2014 - 11.2015
B.E - Electronics And Communication Engineering
Srinivasan Engineering College
Plus Two - Biology
St.Dominic Girls Higher Secondary School
SSLC -
St.Dominic Girls Higher Secondary School