MS OFFICE
ASWATHY
AREA MANAGER
Alappuzha
Summary
Accomplished Area Manager at PATTAMBI INVESTMENT AND LOANS, adept at relationship building and operations management. Enhanced client satisfaction and drove business growth by exceeding targets. Proven track record in team development and business planning, consistently improving efficiency and profitability. Recognized for strategic thinking and leadership, fostering a positive work environment and achieving company goals.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Area Manager
PATTAMBI INVESTMENT AND LOANS
04.2025 - Current
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Branch Manager
PEOPLES URBAN NIDHI Ltd
12.2023 - 03.2025
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Branch Manager
MONEY RATNA FARMERS PRODUCERS COMPANY
07.2021 - 11.2023
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Territory Manager
DHANALEKSHMI MULTI STATE CO.OPERATIVE SOCIETY
11.2019 - 05.2021
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory.
- Organized regular training sessions for team members to enhance their product knowledge and overall sales skills.
HEAD OFFICER
ETTUTHARAYIL NIDHI LTD
06.2017 - 09.2019
- Developed future leaders through mentorship programs and succession planning strategies.
- Enhanced company reputation by maintaining high-quality standards for products and services.
- Built and maintained operational processes, procedures and engagement programs to comply with federal, state, local and corporate policies and regulations.
- Nurtured a culture of continuous improvement with training programs, performance reviews, and skill development opportunities.
Accountant
MONEY MUTTATHU NIDHI LTD
02.2014 - 03.2017
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
Education
Bachelor of Commerce - COOPERATION
IMPERIAL COLLEGE
Mavelikkara, India 04.2001 -
High School Diploma -
MECS CO.OPERATIVE COLLEGE
Mavelikkara, India 04.2001 -
Skills
Relationship building and management
Business development and planning
Team development
Operations management
Leadership
Computer Knowledge
Communication Skills
Software
TALLY
Timeline
Area Manager
PATTAMBI INVESTMENT AND LOANS
04.2025 - Current
Branch Manager
PEOPLES URBAN NIDHI Ltd
12.2023 - 03.2025
Branch Manager
MONEY RATNA FARMERS PRODUCERS COMPANY
07.2021 - 11.2023
Territory Manager
DHANALEKSHMI MULTI STATE CO.OPERATIVE SOCIETY
11.2019 - 05.2021
HEAD OFFICER
ETTUTHARAYIL NIDHI LTD
06.2017 - 09.2019
Accountant
MONEY MUTTATHU NIDHI LTD
02.2014 - 03.2017
Bachelor of Commerce - COOPERATION
IMPERIAL COLLEGE
04.2001 -
High School Diploma -
MECS CO.OPERATIVE COLLEGE
04.2001 -