Aswathy George
Kottayam
Summary
Strategic Business Analysis and Technical Support Associate recognized for enhancing operational efficiency and optimizing workflows through data-driven insights. Proficient in stakeholder engagement, facilitating informed decision-making that aligns with business objectives. Strong communication, problem-solving, and leadership skills foster team cohesion and drive organizational success.
Overview
10
10
years of professional experience
Work History
Business Analysis and Technical Support Associate
Nesote Technologies pvt Ltd
Kochi
01.2017 - Current
- Collaborate with clients to understand their needs, and gather detailed business requirements.
- Requirements analysis and documenting the requirements.
- Work with the Development team to implement solutions and ensure they align with business goals, accordingly preparing the workflow.
- Communicate findings, workflow, quotations, and project updates to clients.
- Engaged in software sales through diverse communication channels, such as emails, chats, and Skype.
- Conducted sales and service-oriented discussions with clients regarding renewals and new proposals.
- Executed script installations and software quality assessments.
- Executed regular updates on customer CRM databases.
Business Development Executive
Technowand
Kochi
10.2016 - 12.2016
- Generated new business opportunities.
Presales Executive
Kirti Telnet Pvt. Ltd (Cisco Partnership Company)
Ahmebaded
06.2015 - 09.2016
- Collaborated as Presales Executive from June 2015 to October 2016, driving marketing, sales, and support initiatives.
Education
Bachelor of Engineering - Electronics And Communications Engineering
Anna University
Chennai04-2014
DBA - Sales& Marketing
National institute for Business Management
Skills
- Service Excellence
- User Requirement Evaluation
- Customer-Focused Strategy
- Web Services Implementation
- Project coordination skills
- Professional customer support
- Strategic Issue Resolution
- Effective Team Collaboration
- Expertise in MS Excel Functions
- Experienced in document preparation
- Expertise in Office Tool Usage
- Clear documentation practices
- Advanced Keyboard Proficiency
- Proficient in System Hardware
- Software installation
- Server maintenance
- Ticket management
- Remote support
- Technical Troubleshooting
- C Panel Configuration
- FTP Server Administration
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Elementary (A2)
A2
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Business Analysis and Technical Support Associate
Nesote Technologies pvt Ltd
01.2017 - Current
Business Development Executive
Technowand
10.2016 - 12.2016
Presales Executive
Kirti Telnet Pvt. Ltd (Cisco Partnership Company)
06.2015 - 09.2016
Bachelor of Engineering - Electronics And Communications Engineering
Anna University
DBA - Sales& Marketing
National institute for Business Management
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