Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Affiliations
Accomplishments
Languages
References
Work Preference
Work Availability
Software
Quote
Interests
Timeline
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Aswathy M V

Aswathy M V

Trivandrum

Summary

Detail-oriented Assistant Manager with over 15 years of progressive leadership experience. Sets clear guidelines and enforces consistent policies to drive staff satisfaction and achieve important objectives. Highly skilled in relationship-building, multitasking, and decision-making.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Assistant Manager – Project Operations

Speridian Technologies Pvt Ltd
Trivandrum
10.2019 - Current
  • Contributed to the success of P&L analysis by delivering vital information, such as project timelines and resource details.
  • Managed monthly invoicing for clients.
  • Developed visually engaging PowerPoint presentations for client meetings on a weekly basis.
  • Maintained weekly communication with the Project Manager, ensuring timely updates on project deadlines and budget status.
  • Coordinated project resource deployment based on guidance from the Project Manager.
  • Recognized and addressed the requirement for augmented resources, potentially including hiring from external sources.
  • Maintained all documents in compliance with CMMI standards.
  • Facilitated communication between project resources and addressed their needs and concerns.
  • Analyzed business performance data and forecasted business results for upper management.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Facilitated improved efficiency and productivity through the implementation of organizational systems for financial reports, schedules, and inventory controls.
  • Ensured completed work meets standards for consistency, quality and conformance.

Lead – Administration

Speridian Technologies Pvt Ltd
Trivandrum
12.2013 - 10.2019
  • Prepared and sent confidential MIS reports to top management for the admin department.
  • Managed the Travel Desk for Pan India, overseeing both international and domestic travel arrangements.
  • Successfully managed vendor relationships by negotiating optimal costs, selecting top-rated vendors, and ensuring continuous contact on behalf of the company.
  • Streamlined the process of arranging travel by effectively organizing all necessary documentation.
  • Streamlined the coordination of employee, client, and delegate visits which entailed managing logistics such as accommodation arrangements, ground transfers, meal reservations, and conference room bookings.
  • Actively liaised with multiple departments and branches to streamline travel arrangements.
  • Organized company events, ensuring efficient management of all logistics.
  • Managed the utilization of meeting rooms and maintained overall upkeep and maintenance of office premises.
  • Streamlined the process of allocating and organizing workspaces for newly onboarded staff.
  • Processed invoices with necessary approvals.
  • Maintained oversight of all company assets, including office access cards and stationery.
  • Assisting in various tasks related to administrative management including logistics coordination, equipment inventory monitoring, and storage.
  • Responsibly oversaw the financial aspects of office operations including rent payments, electricity bills, stationery procurement, supply replenishment , maintenance requests ,and courier fees.
  • Managed and organized files efficiently.
  • Maintained a safe and secure work environment through the implementation of company health and safety policies.
  • Maintained cleanliness and hygiene in restroom facilities.

Executive Assistant to Circle CEO–Global Enterprise Division & Admin Coordinator for Trivandrum Cluster Office

Reliance Communications Ltd
05.2011 - 12.2013
  • Developed management tools for measuring and analyzing financial and operational information.
  • Co-ordination of weekly, monthly & quarterly business review meetings
  • Prepared and released reports containing follow-up actions and decisions for review by respective function heads
  • Maintained and updated status tracker for ongoing activities, ensuring timely completion.
  • Managed special and strategic initiatives as needed.
  • Coordinated and facilitated collaboration among multiple departments
  • Proficient in utilizing MS Office software including Word, Excel, and PowerPoint to analyze and generate various reports.
  • Manage travel arrangements including hotel reservations and flight bookings for reporting manager

Admin Support to Trivandrum Cluster Office: . .

  • Coordinated and scheduled meetings and conferences.
  • Managed travel desk operations efficiently
  • Facilitated collaboration between vendors for different tasks.
  • Coordinated with Circle Office to ensure timely vendor payments
  • Managed coordination of multiple celebrations and events

Centre Team Leader

People Interactive (I) Pvt. Ltd
07.2010 - 05.2011
  • Led and oversaw functioning of the Cochin Branch.
  • Reported directly to the Regional Manager
  • Implemented business development strategies through data base generation, marketing campaigns, and matrimony meets.
  • Enhanced team performance by providing guidance, motivation, and coordination to Relationship Advisers and Collection Executives.
  • Generated accurate and timely daily and monthly reports
  • Streamlined recruitment and training processes resulting in increased efficiency.
  • Managed customer relationships effectively
  • Managed administrative coordination efforts for the branch.

Assistant Manager–Customer Care

BharatMatrimony.com a Division of Consim Info Pvt Ltd
07.2004 - 02.2009
  • Achieved targets by guiding, motivating, and coordinating activities of Customer Care Executives, Telemarketing Executives, and Collection executives
  • Prepared daily and monthly reports accurately and efficiently
  • Developed effective methods for selecting and onboarding new employees, resulting in improved team productivity.
  • Implemented customer relationship strategies resulting in improved retention rates.
  • Facilitated efficient administration for the branch
  • Cultivated enduring ties with NRI clients, resulting in increased business opportunities
  • Managed local promotions, marketing, and branding efforts for the Trivandrum market.
  • Led a diverse team of 15 personnel responsible for customer care, telemarketing, collection, and accounts.

Education

MBA - Human Resource & Marketing Management

Sikkim Manipal University
01-2007

Diploma In Civil Engineering -

Board of Technical Education, Kerala
01-2003

Pre Degree - Science Education

M.G University, Kerala
01-2000

SSLC -

Board Of Public Examination, Kerala
01-1998

Skills

  • MIS skill
  • Excellent Multitasking
  • Administrative Skills
  • Interpersonal Communication Skills
  • Leadership Skills
  • Operations Management
  • Customer Relations
  • Project Management
  • Microsoft Office expertise
  • Money Handling
  • Policy administration
  • Customer rapport
  • Business Administration
  • Negotiation
  • Product branding
  • Team motivation
  • Customer Relationship Management (CRM)
  • Project management abilities
  • Staff Management
  • Strategic Planning
  • Facilities Management
  • Problem-Solving
  • Time Management
  • Adaptability

Certification

  • Database Management System - From Great Learning Academy
  • BS ISO/IEC 27001:2013 Information Security Management System Introduction Course –Conducted by BSI Academy
  • Internal Auditor Training on Information Security by Speridian Technologies

Personal Information

  • Date of Birth: 05/25/83
  • Gender: Female
  • Nationality: Indian

Languages

  • English
  • Malayalam
  • Hindi
  • Tamil

Affiliations

  • Received multiple compliments from the Country Head for flawless arrangements during client visits and coordination of the Company Anniversary events.

Accomplishments

  • SPOT Award for planning, prioritizing, and timely completion of ticket bookings.

Languages

Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Tamil
Elementary (A2)
A2

References

References available upon request.

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceFlexible work hoursCompany CultureHealthcare benefitsWork from home optionTeam Building / Company RetreatsPaid sick leavePaid time offPersonal development programs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

MS Office Tools

Outlook

Power BI (Learning)

Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Interests

Reading

Travelling

Listening to music

Timeline

Assistant Manager – Project Operations

Speridian Technologies Pvt Ltd
10.2019 - Current

Lead – Administration

Speridian Technologies Pvt Ltd
12.2013 - 10.2019

Executive Assistant to Circle CEO–Global Enterprise Division & Admin Coordinator for Trivandrum Cluster Office

Reliance Communications Ltd
05.2011 - 12.2013

Centre Team Leader

People Interactive (I) Pvt. Ltd
07.2010 - 05.2011

Assistant Manager–Customer Care

BharatMatrimony.com a Division of Consim Info Pvt Ltd
07.2004 - 02.2009

MBA - Human Resource & Marketing Management

Sikkim Manipal University

Diploma In Civil Engineering -

Board of Technical Education, Kerala

Pre Degree - Science Education

M.G University, Kerala

SSLC -

Board Of Public Examination, Kerala
Aswathy M V