Aswathy P
Kollam
Summary
Positive and organized team player who can motivate staff and enhance customer satisfaction. Well-versed in retail management, KPI tracking, and sales techniques, combining these with effective communication and problem-solving skills. Committed to driving store success through operational excellence.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
BlueStone Jewellery and Lifestyle Ltd.
12.2022 - Current
- Managed all aspects of store operations, including team supervision, inventory oversight, and customer relations
- Led a sales team, and conducted training on customer relationship management and upselling techniques to improve performance
- Oversaw sales initiatives and promotional activities, especially during key seasons, ensuring seamless operations even in the absence of the Store Manager
- Boosted sales by 60% in 2024 through effective promotional strategies, enhanced customer engagement, and maintained high service standards, increasing customer retention and referrals
Intern
Aditya Birla Fashion and Retail Ltd
06.2022 - 08.2022
- Supported the B2C sales process by addressing customer inquiries, monitoring stock levels, and ensuring smooth order fulfillment
- Conducted inventory audits, and supported the implementation of AMM offers during the campaign period
- Minimized inventory discrepancies, improved order accuracy, and contributed to seamless store operations, enhancing customer satisfaction
Education
Master of Business Administration - Marketing and Human Resource Management
Lead College of Management
07.2024
Bachelor of Arts - Economics
University College
03.2020
Skills
- Microsoft Excel
- Inventory control
- Process Planning
- Operations Management
- Product Management
- Communication skills
- Project management
- Time management
- Strategic management
Websites
Languages
English
Malayalam
Tamil
Leadership Experience
- Junior Chamber International (JCI), Public Relations Coordinator, LEAD College of Management, Managed social media outreach and communication, and enhanced event participation and visibility.
- National Service Scheme (NSS), Volunteer, University College, Led social initiatives, coordinated volunteer teams, and optimized resource allocation for impactful community projects.
Timeline
Assistant Store Manager
BlueStone Jewellery and Lifestyle Ltd.
12.2022 - Current
Intern
Aditya Birla Fashion and Retail Ltd
06.2022 - 08.2022
Master of Business Administration - Marketing and Human Resource Management
Lead College of Management
Bachelor of Arts - Economics
University College
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