MS Office Word
Aswathy PS
Customer Support
Kottayam
Summary
Aspiring to work in a new globally competitive environment to secure a challenging position to expand my learnings, knowledge and skills.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Financial Consultant
Niram Agencies
01.2024 - 07.2024
- Monitor and manage accounts receivable to ensure timely payment collection from customers
- Review and verify accuracy of invoices, purchase orders, and other financial records
- Contact customers by phone, email, or mail to discuss outstanding payments and resolve any payment discrepancies
- Negotiate payment arrangements with customers to facilitate timely payment
- Maintain accurate records of all customer interactions, payments, and collections activities
- Provide exceptional customer service by addressing customer inquiries and resolving any concerns regarding billing or payment issues
Associate Customer Support
Tech Mahindra Ltd
11.2022 - 12.2023
- Address customer service inquiries in a timely and accurate fashion
- Give accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Achieve a customer satisfaction rating of 95% within six months, exceeding the corporate target
- Reduced average call duration by implementing efficient problem-solving techniques and providing accurate information
- Maintained strict adherence to data security protocols when handling sensitive customer information during calls
Associate Customer Support
OM Innovations
10.2018 - 03.2020
- Making outbound calls to existing customers to provide proactive customer support, inform them about new recharge plans
- Make cold calls to potential customers to generate leads, conduct market research, and make sales calls
- Reminding customers to make payment and informing them on product improvements and upgrades
Education
Bachelor of Arts - Economics
K.E College
Mannanam, Kottayam 01.2015 - 01.2018
Higher Secondary Education - undefined
S.M.V NSS Higher Secondary School
Kallara, Kottayam 01.2013 - 01.2015
Matriculation - undefined
S.M.V NSS Higher Secondary School
Kallara, KottayamPost Graduate Diploma - computer application
Kerala State RUTRONIX
01.2023 - 01.2024
Skills
- Active listener
- Problem-solving
- Organizational skills
- Customer Service Skills
- Adaptability
Software
MS Office Excel
Tally
Cocurricula
- PGDCA Project – Metro Management System (Web designing).
- Volunteer ship in National Service Scheme at college level.
Timeline
Financial Consultant
Niram Agencies
01.2024 - 07.2024
Post Graduate Diploma - computer application
Kerala State RUTRONIX
01.2023 - 01.2024
Associate Customer Support
Tech Mahindra Ltd
11.2022 - 12.2023
Associate Customer Support
OM Innovations
10.2018 - 03.2020
Bachelor of Arts - Economics
K.E College
01.2015 - 01.2018
Higher Secondary Education - undefined
S.M.V NSS Higher Secondary School
01.2013 - 01.2015
Matriculation - undefined
S.M.V NSS Higher Secondary School