Aswin Abhilash
Room Attendant
Kollam,India
Summary
Reliable Room attendant always ready for cleaning assignments and willing to work hard to meet targets. Trained in cleaning different types of spaces and adaptable to changing requirements between jobs. Careful to check work and maintain strict quality standards. Thorough cleaning professional experienced in working under tight deadlines. Exceeds client expectations with attention to detail, expertise in stain removal and work speed. Accomplishes assignments independently or with cleaning team. Responsible housekeeper with expertise in proper cleaning techniques. Pursuing a Room Attendant position in the hospitality and travel industry. Fluent in English & malayalam . Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Hard-working Room attendant with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Guest Room Attendant
Trident Hotels
Chennai, India
10.2021 - 01.2024
- Smoothened shift transitions by creating and maintaining accurate cleaning records in opera.
- Trained 7 junior attendants in vacuuming and mopping techniques, reducing cleaning times by 10 minutes per room.
- Identified cleaning efficiencies to reduce average room preparation times.
- Prepared 18+ guest rooms daily for occupancy, exceeding team average by 90%.
- Resolved guest queries in line with service standards and protocols.
- Optimised guest experience by conducting thorough room inspections, promptly replacing or repairing missed or damaged items.
- Delivered outstanding service to boost customer retention and referrals.
- Trained new room attendants on company policies and cleaning procedures.
- Addressed guests' problems and fulfilled special requests.
Industrial Trainee
Zuri Hotels & Resort
Kumarakom Kerala, India
12.2020 - 04.2021
- Delivered stringent health and safety compliance across hotel departments.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Updated and modified training syllabus to stay ahead of industry developments and maintain relevancy.
Education
BSc - Catering Science & Hotel Administration
Chennais Amirta International Institute of Homanag
Chennai 04.2021
Skills
Housekeeping
Guest relations
Linen management
Lost property procedures
Complaint handling and resolution
IT literacy
Calm under pressure
Vacuuming and mopping
Room preparation
Lost and found procedures
Communication
Quality Assurance
Maintenance reports
Glass cleaning
Cleaning inventory management
Linen and toiletry replenishments
Floor vacuuming and mopping
Timeline
Guest Room Attendant
Trident Hotels
10.2021 - 01.2024
Industrial Trainee
Zuri Hotels & Resort
12.2020 - 04.2021
BSc - Catering Science & Hotel Administration
Chennais Amirta International Institute of Homanag