Aswin Balachandran

• Technical/Team Lead for the AMS project: Responsible for the Run-time and One-time project support . This incudes prioritizing Incidents, Service Requests, Problem Tickets & Change Requests/Minor Enhancement without any escalation and meets the SLA & on-Time.
• Manage smooth application function process as expected without any business impacts or escalations. And this involves Daily/Weekly/Monthly/Yearly specific activities and tickets SLA management and resolution provided timely.
• Provide support to team members on complex code analysis or application functionalities. Provide support to team wherever required with complex code/functionality for changes & analysis required for resolution of INC/Requests .
• Identify pro-active measures for better application process and implementing Optimization & performance improvement initiatives that helps business users in Warehouse operations, Shipping & Invoicing process.
• Requirement gathering and Estimation for Projects & change request, which involves analyzing existing process & understand the process flow & then
  correlate with requirement and plan for the subsequent activities as per SDLC process.
• Involved in the Transition phase of project from Client team . This involves KT planning, KT activities, Hand-over activities, Stabilization phase to take-over the application support run-time & one-time activities completely and independently.
• Ensure Application end-to-end support been provided & the integrated applications -channel flow runs as per business process as expected
• Weekly, Bi-Weekly and Monthly reporting on Ticket and Non-ticket activities and tracking the status and progress.
• Co-ordination with Integrated-applications & Infrastructure team.

• Application Support Team member responsible for handling Incident & Service Request Resolution, Problem tickets & fix for recurring issues/performance improvement and Data & Bug fixing.
• Monitor daily/weekly/monthly job process and perform Month-end specific activities
• Month-end activities includes pre-month-end , Month-end and post-month-end specific activities and handle if any issue which is of severely high priority
• Handling On-call support (Batch-job issues) during business & off business hours during weekdays & on week-end as well. This involves daily, weekly, month-end batch jobs process monitoring tasks & activities.
• Mentored junior developers, providing guidance on best practices and coding techniques for improved productivity.

• Handle Application production Support & Maintenance (P1,P2,P3,P4 Incidents & Service
  Requests raised from business user) resolution , Bug-fixing, Problem ticket , On-call support.
• Handle application specific support activities during month-end, Quarter-end & Year-end time period.
• Batch job monitoring & critical issue resolution for batch job issue been raised.
• Responsible for the role of application system Environment manager, Quality tracking,
  Change/Release Deployment Coordinator & handling of major & minor Release activities.
• Knowledge on Retail, Banking, Insurance domain.
• Part of team performed the Application Modernization POC, for Banking HUB function using latest concept in database & coding methodology.
  code.

• Team member responsible for application Support which includes Incident & requests Resolution, Bug fixing, On-Call support for any application function or back-end job processing.
• Responsible for Monthly, Yearly application specific activities and Batch job monitoring & support.
• Contributed to a positive team environment through effective communication, problem-solving, and collaboration skills.

GPA: 65%