Aswin Gopalakrishnan
Hyderabad
Summary
Highly motivated and versatile IT professional with 17+ years of experience in technology and business solutions seeking a challenging position in a reputable organization.
Overview
17
17
years of professional experience
Work History
Software Engineering Manager
Wells Fargo
Hyderabad
11.2022 - Current
- Lead a team of engineers to provide end-to-end support for COTS and internally developed products.
- Own the delivery of application support operational activities to the stakeholders providing seemless support to the end users.
- Facilitated communication between cross-functional teams to ensure successful product releases.
- Identified areas for process automation and developed strategies to streamline workflows.
- Reviewed existing architecture designs in order to identify potential system improvements or upgrades.
- Monitor system performance, identified potential issues, and coordinated resolution with other teams.
- Generated reports detailing performance metrics such as uptime, response times., for senior management review.
- Reviewed proposed changes from developers prior to implementation in production environment.
Lead Data Management Analyst
Wells Fargo
Bangalore
12.2020 - 11.2022
- Lead a team of data analyst who collaborate with business and technical subject matter experts to understand and document data requirements
- Evaluate key business objectives and strategy of each data source as per the use cases
- Work with business and technology team to ingest the data and push them into fit for purpose views
- Worked on metadata management and data quality
- Ensured data governance on data sources being onboarded into the data lake
- Developed team communications and information for meetings
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Exceeded goals through effective task prioritization and great work ethic
- Identified issues, analyzed information and provided solutions to problems
Technical Lead
Wells Fargo
Bangalore
03.2015 - 12.2020
- Subject Matter Expert for 23 applications running on different platforms using various technologies
- Setting up L2 support team to provide the next level of technical support
- Driving automations to reduce manual efforts and for process improvements
- Migrating all existing applications and platforms into the Shared Services centralized and standardized support model that adheres to all appropriate control standards
- Identify operational issues and devised goals and plans to address them
- Divide and assign tasks to individual team members appropriately and according to their skill levels
- Monitor progress within each team member towards goal attainment utilizing measurable data in spreadsheet applications
- Reduce errors and improve the existing processes by working with individuals to meet the set KPIs as a team
- Conduct analysis of progress and held monthly meetings regarding goals and tasks
- Prepare monthly metrics to be presented to the application teams highlighting the KPIs and SLAs
- Worked on mainframe projects for application teams
Production Control Operator
Wells Fargo
Hyderabad
10.2009 - 06.2012
- Monitoring all the applications which are running on 6 different Production LPARs and completely responsible for critical applications (Severity 2) Hogan ACH
- Shaw (LO) and Wire Transfer (WT)
- Maintaining accuracy to meet SLA's as per Problem Severity
- Diagnosing and resolving the job failures
- Out of scope failures need to be escalated to concerned application support group
- Liaising between Application support team and Batch operations team to fix the issues using online messaging systems or through telephone
- Ensuring the Timeliness of the different batch streams
- Timely execution of one time RFS (Request for Service) request on web based tool
- Performing the maintenance work at weekly monthly and yearly processing
- Monitoring Network Data Movers in EMC-Netcool tool
- Editing submitting the processes using Sterling Commerce Connect: Direct
- Monitoring UNIX jobs and restarting the jobs using CA Unicenter
Software Associate
Capgemini
Hyderabad
11.2007 - 10.2009
- 24
- 7 Support instances for North America HSBC Escalate any abnormal deviation from the defined schedule to L2 support or Onsite contact person(Capgemini ONC or HTS SME)
- Prepare reports on the job runs incidents and statistics
- Provide predefined resolution to simple issues based on historical abend analysis
- Deployment and maintenance of Strategy ware application Support business RISK infrastructure groups (credit policy)
- Assist one magnum concept for North America HSBC
- Lead crisis calls for vendor & bureau outages
- Metrics preparation Initial point of contact for all the application related issue during US business hours
- Analysing and escalating the issue reported by multiple vendors/bureaus that cause potential loss to the HSBC business
Education
Bachelor of Science - Computer Science
Kannur University
Kannur, KERALA08.2007
Skills
- Google digital cloud leader
- Mainframe
- JCL
- COBOL
- File Aid
- CA7 Scheduling
- VSAM
- Ab Initio
- DataStage
- Big Data
- Teradata
- SQL
- UNIX
- ITIL framework
- Project planning
- Scheduling tools
- Autosys
- Communication skills
- Interpersonal skills
- Quick learner
- Ability to prioritize
- Attention to detail
- Precision
- Solid work ethics
- Meeting deadlines
- Technical leadership
- Team building
- Problem-solving aptitude
- Staff hiring
Timeline
Software Engineering Manager
Wells Fargo
11.2022 - Current
Lead Data Management Analyst
Wells Fargo
12.2020 - 11.2022
Technical Lead
Wells Fargo
03.2015 - 12.2020
Production Control Operator
Wells Fargo
10.2009 - 06.2012
Software Associate
Capgemini
11.2007 - 10.2009
Bachelor of Science - Computer Science
Kannur University
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