Aswin K
Pala
Summary
Experienced Customer Manager & Reservation Executive and Consultant with a demonstrated history of working in the Travel & Tourism, Banking and Advisory firm. Skilled in Operations, Customer Service, Sales, Advisory, Customer satisfaction, and convincing people. Service-focused professional, dedicated to giving every customer a positive experience to promote loyalty and repeat business.
Overview
10
10
years of professional experience
Work History
Senior Consultant
Synergy Business Solutions
Kottayam, Pala
12.2023 - 06.2026
- Supported clients in developing comprehensive financial plans.
- Analysed client needs to develop tailored business solutions.
- Provided improved quotes for mortgage and insurance policies to meet client needs.
- Achieved sales targets by implementing effective strategies.
- Directed and coordinated work completed by junior consultants and other consultants.
- Trained new employees to enhance team capabilities and service delivery.
- Worked for a UK-based company specializing in financial services.
Reservation Executive
White Sands Tours & Travel LLC
Dubai
12.2022 - 11.2023
- Developed tour packages and managed hotel bookings to enhance customer satisfaction.
- Coordinated client travel to deliver seamless trip experiences.
- Engaged customers through effective communication to accurately assess needs and requirements.
- Managed B2B relationships to secure competitive pricing and quality services.
- Cultivated positive relationships with tour companies, hotels, and travel providers to enhance collaboration.
- Facilitated communication between departments to streamline operations and improve efficiency.
SENIOR CONSULTANT
Synergy Business Solutions
Kottayam
08.2018 - 09.2022
- Supported clients in developing comprehensive financial plans.
- Analyzed client needs to develop tailored business solutions.
- Provided improved quotes for mortgage and insurance policies to meet client needs.
- Achieved sales targets by implementing effective strategies.
- Directed and coordinated work completed by junior consultants and other consultants.
- Trained new employees to enhance team capabilities and service delivery.
- Worked for a UK-based company specializing in financial services.
HOME LOAN COUNSELOR
HDFC Home Loans
Kottayam
10.2017 - 06.2018
- Advised clients on competitive interest rates and provided tailored quotes.
- Guided clients through the entire process, fostering positive relationships throughout.
- Achieved sales targets through effective customer engagement.
- Cultivated strong relationships with clients to secure valuable references.
- Completed assessments for all applied clients on the bucket list.
- Follow up the pipeline and clear the queries.
- Ensure full and clear documents of Legal and Technical and forward them to the Advocate and Engineer.
CUSTOMER MANAGER
Mahindra Rural Home Finance
Kottayam
05.2016 - 09.2017
- Cultivated strong relationships with clients by understanding their needs and providing tailored solutions.
- Assessed client requirements and eligibility.
- Strived to achieve full client satisfaction by addressing concerns and meeting expectations.
- Guided clients through document collection procedures effectively.
- Verified legal and income documents for compliance and accuracy, enhancing client assessment reliability.
- Evaluated client requirements to determine eligibility for services.
- Offered constructive feedback to clients and addressed their questions to ensure clarity.
Education
Mcom -
St. Thomas College
Pala, Kerala01-2017
Bcom -
IHRD College
Thodupuzha, Kerala01-2015
Skills
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Power Bi
Languages
- English
- Malayalam
- Hindi
- Tamil
Timeline
Senior Consultant
Synergy Business Solutions
12.2023 - 06.2026
Reservation Executive
White Sands Tours & Travel LLC
12.2022 - 11.2023
SENIOR CONSULTANT
Synergy Business Solutions
08.2018 - 09.2022
HOME LOAN COUNSELOR
HDFC Home Loans
10.2017 - 06.2018
CUSTOMER MANAGER
Mahindra Rural Home Finance
05.2016 - 09.2017
Mcom -
St. Thomas College
Bcom -
IHRD College