ASWIN K K

Dedicated and motivated professional seeking a challenging position in a professional organization. Committed to self-improvement and excelling in all responsibilities with sincere hard work, dedication, and commitment. Goal-oriented and driven to contribute to the development of the organization and grow with it. Strong background in customer service with extensive knowledge of service delivery and proven multitasking abilities. Focus on maintaining professional relationships to increase profitability and drive business results. Dedicated to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices, adept at exploring different solutions to effectively address customer needs. Polite and professional [Job Title] successfully applies strong communication and problem resolution skills to each customer issue. Consistently surpasses productivity and quality targets in high-volume settings. Building long-lasting, loyal customer relationships is one of key strengths.

• Despatch Supervisor, AMCOS XL PAINTS (INDIA) PVT LTD, 01/17, Present, Maintaining and updating call logs, incident reports, and other records of dispatch activities., Reviewing incoming emergency calls to determine priority level and appropriate response., Ensuring that callers are routed to the appropriate department or agency based on the nature of their requests., Responding to requests for emergency assistance from the public using knowledge of protocols for handling emergencies., Overseeing the operations of emergency dispatch centres to ensure that all incoming calls are answered in a timely manner and emergency responders are dispatched to appropriate locations., Reviewing emergency response plans and protocols to ensure they are up to date and accurate.
• Customer Service Agent, Air India, Calicut International Airport, 7 Months, Processing orders, forms, applications, and requests., Keeping records of customer interactions, transactions, comments, and complaints., Communicating and coordinating with colleagues as necessary., Providing feedback on the efficiency of the customer service process., Managing a team of junior customer service representatives., Ensure customer satisfaction and provide professional customer support., Maintaining a positive, empathetic, and professional attitude toward customers at all times., Responding promptly to customer inquiries., Communicating with customers through various channels.

• Date of Birth: 09/14/93
• Gender: Male
• Nationality: Indian
• Marital Status: Single

• IATA Foundation in Travel and Tourism
• Diploma in Airport handling