ASWIN P G
Kochi
Summary
Passionate IT Engineer with 10+ years of experience, dedicated to delivering top-tier global support for Linux, Windows (platforms) and networking devices. As a forward-thinking professional, I leverage a refined skill set to foster a customer-centric mindset, driving innovation and success for the organizations I serve.
Overview
15
15
years of professional experience
Work History
IT Systems Administrator
LRSSERVICES PVT LTD
Cochin
09.2019 - Current
- Provide second-level support for Desktop, Laptop, Network devices, and Servers, resolving complex issues efficiently to minimize downtime.
- Deployed anti-malware solutions.
- Configured and maintained Windows Server 2008, 2012, 2016 operating systems.
- Remote support by using AnyDesk, TeamViewer in various AMC customers. Diagnosed complex networking problems through root cause analysis techniques.
- Maintain file servers, DHCP, and domain servers, ensuring seamless data accessibility and network functionality.
- Create and maintain Active Directory Users and Groups, facilitating organized user access and permissions.
- Install and configure Windows and Linux Servers with RAID, ensuring robust and secure server environments.
IT Support Engineer
PUTHUR INFOTECH PVT LTD
Cochin
03.2018 - 09.2019
- Expertly install and configure servers, including Windows and Linux, ensuring tailored solutions for diverse needs.
- Servers, Desktops, Printer, and Plotters Installation and configuration.
- Configure AD-DNS and create security groups, optimizing network performance and access control.
Service Engineer
INSPRIRISYS SOLUTION LIMITED
Cochin
02.2016 - 09.2018
- Provide onsite customer support for OEM Manufacturers (RICOH, FUJITSU, and KODAK) Printers and scanners service related activities.
- Desktops, laptops, printer, plotter installation and services.
System Administrator
SPEGA TECHNOLOGIES PVT LTD
Cochin
05.2013 - 01.2015
- Configuration of desktop software, software patches, and Outlook.
- Provide defective information to corresponding service partners.
- Keeping all asset details for planning the upgrading.
- Antivirus deployment.
Service Engineer
NORTECH INFONET PVT LTD
Cochin
01.2012 - 03.2013
- Provided technical support for customers on site or remotely via Team Viewer, Anydesk, etc.
- Desktops, laptops, printer, plotter installation and services.
- Monitoring link availability for maintenance and approval for SLA.
Service Engineer
CELLTECH PVT LTD
Cochin
09.2010 - 12.2011
- Desktops, laptops, printer, plotter installation and services.
- Remote support by using AnyDesk, TeamViewer in various AMC customers.
Service Engineer
Redington India PVT LTD
Cochin
05.2009 - 07.2010
- Desktop, printer, plotter Installation and service (HP).
- Remote support by using AnyDesk, TeamViewer in various AMC customers.
Education
MG University
Skills
- Critical Thinking
- MS Office
- Flexible and Adaptable
- Active Listening
- Team Management
Timeline
IT Systems Administrator
LRSSERVICES PVT LTD
09.2019 - Current
IT Support Engineer
PUTHUR INFOTECH PVT LTD
03.2018 - 09.2019
Service Engineer
INSPRIRISYS SOLUTION LIMITED
02.2016 - 09.2018
System Administrator
SPEGA TECHNOLOGIES PVT LTD
05.2013 - 01.2015
Service Engineer
NORTECH INFONET PVT LTD
01.2012 - 03.2013
Service Engineer
CELLTECH PVT LTD
09.2010 - 12.2011
Service Engineer
Redington India PVT LTD
05.2009 - 07.2010
MG University
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