ASWIN SEKHAR R
BRANCH OPERATIONS HEAD
TAMILNADU
Summary
Accomplished Branch Operations Manager with a proven track record at DBS Bank, enhancing operational efficiency and customer satisfaction. Expert in staff supervision and branch operations management, I've led teams towards achieving excellence in compliance and service delivery. Skilled in problem-solving and employee development, my leadership significantly contributed to organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
DBS Bank
11.2020 - Current
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Work as SPOC/Specialized Person multiple projects
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Performed monthly compliance checks.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
- Assisted in the recruitment process, selecting top talent to join the team and contribute to the success of the organization.
- Complied with regulatory guidelines and requirements.
Assistant Manager
Lakshmi Vilas Bank
08.2017 - 10.2020
- Managed daily branch activities for optimal performance, ensuring compliance with banking regulations.
- Assisted customers with account opening procedures, guiding them through product selection based on individual needs.
- Identified opportunities to cross-sell and upsell products to customers.
- Obtained and reviewed credit reports, credit references, credit insurance, and financial statements to establish credit limits renewal.
- Monitored accounts for signs of fraud and non-payment issues.
Software Developer
White Oval Technologies Private Limited
03.2014 - 04.2015
- Worked closely with clients to establish specifications and system designs.
- Built databases and table structures for web applications.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
Education
B Tech - Computer Science
University of Kerala
Kollam, IndiaSkills
Staff supervision
Employee development
Opening and closing procedures
Sales management
Branch operations management
Upselling and cross selling
Problem-solving
Staff management
Goal setting
Loans
Key skill
- Branch Operations Management
- Leadership & Team Development
- Risk & Compliance Management
- Operational Efficiency & Process Improvement
- Customer Relationship Management (CRM)
- Digital Banking & Automation
- Financial Products & Services Knowledge
- Budgeting & Cost Control
- Branch Performance Metrics & Reporting
- Cross-functional Collaboration
- Regulatory Compliance (RBI, KYC, AML)
- Project Management & Change Management
Certification
Junior Associate of Indian Institute of Bankers (JIIB) Indian Institute of Banking & Finance (IIBF)
Timeline
Junior Associate of Indian Institute of Bankers (JIIB) Indian Institute of Banking & Finance (IIBF)
10-2024
Branch Operations Manager
DBS Bank
11.2020 - Current
Assistant Manager
Lakshmi Vilas Bank
08.2017 - 10.2020
Software Developer
White Oval Technologies Private Limited
03.2014 - 04.2015
B Tech - Computer Science
University of Kerala