Aswin Shaibu
DEPARTMENT MANAGER
Pathanamthitta
Summary
Performance-driven department manager with a strong focus on productivity and deadline adherence. Skilled in leading daily operations and overseeing team performance to achieve objectives. Proven track record of implementing actionable improvements to drive results. Decisive leader with excellent communication skills, ensuring effective collaboration and successful outcomes.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Store In Charge
MSP RETAIL MAX
12.2024 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Department Manager
Msp Retail Private Limited
08.2024 - Current
- Coordinated inter-departmental collaborations, resulting in cohesive projects.
- Revitalised sales strategy with innovative marketing tactics
- Set daily priorities and communicated targets, motivating teams to achieve them
- Reduced operational delays with proactive scheduling
- Trained new recruits for seamless integration into the team
- Established key performance indicators to monitor progress
Deputy Manager
Damilano Leathers Private Limited
10.2023 - 08.2024
- Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets
- Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations
- Maintained smooth-running business operations by delegating priorities to staff abilities
- Designed and implemented training to further develop staff based on business goals
Senior Sales Associate
Aditya Birla Fashion and Retail
09.2022 - 10.2023
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities
- Analysed sales to identify top-performing products
- Explained product benefits maximising customer engagement while driving sales
- Held top spot in Pan India for nine straight months
- Worked as a team leader at Kochi Centro
- Led a successful team of 18
Retail Sales Associate
Adidas India Marketing Private Limited
01.2022 - 08.2022
- Assisted customers with product selection and sales, recommending items to increase transaction value
- Resolved customer complaints and process issues with proactive problem-solving skills
- Guaranteed client satisfaction by constantly providing standards of company services and values
Education
High School - undefined
Sree vijayanandha vidya peedom
Aranmula 01.2014 - 04.2017
Higher Secondary Science - undefined
Phss Mezhuveli
Mezhuveli 03.2017 - 05.2019
Bachelor Of Computer Application - Computer Science
Sas Sndp Yogham College
Konni 02.2020 - 05.2023
Skills
Salesforce
Customer relationship management
Team development
Customer Service
Retail loss prevention
Loss prevention
Reliable and punctual
Product upselling
Timeline
Store In Charge
MSP RETAIL MAX
12.2024 - Current
Department Manager
Msp Retail Private Limited
08.2024 - Current
Deputy Manager
Damilano Leathers Private Limited
10.2023 - 08.2024
Senior Sales Associate
Aditya Birla Fashion and Retail
09.2022 - 10.2023
Retail Sales Associate
Adidas India Marketing Private Limited
01.2022 - 08.2022
Bachelor Of Computer Application - Computer Science
Sas Sndp Yogham College
02.2020 - 05.2023
Higher Secondary Science - undefined
Phss Mezhuveli
03.2017 - 05.2019
High School - undefined
Sree vijayanandha vidya peedom
01.2014 - 04.2017