
Detail-oriented professional with experience in banking operations and trade finance. Supported client service delivery, managed issue resolution, and ensured compliance through effective documentation and data validation. Proven skills in stakeholder communication and operational analysis drive process improvements and enhance service quality.
Banking Operations & Trade Finance
Client Handling & Stakeholder Communication
Service Delivery Coordination
Escalation Matrix & Issue Management
Customer Query Resolution
Data Validation & Reconciliation
Transaction & Record Processing
Microsoft Excel
PowerPoint
ServiceNow