Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SHWETHA NANDESH

Bengaluru

Summary

Dynamic team leader with extensive experience at Resource Pro, specializing in customer service and quality control. Led initiatives that improved processes and created training materials, resulting in enhanced team performance. Skilled in data analysis and committed to professional development, maintaining high standards in document review and policy compliance.

Overview

5
5
years of professional experience

Work History

Specialist (Team Leader)

Resource Pro
Bengaluru
06.2024 - Current
  • Developed and implemented specialized procedures for customer service operations.
  • Created training materials for new hires on the company's procedures and policies.
  • Maintained accurate records of customer interactions and feedback.
  • Reviewed documents for accuracy prior to submission or publication.
  • Conducted regular meetings with staff to review progress and address any concerns.
  • Generated reports to track performance metrics of team members.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Provided coaching and feedback on employee performance, encouraging professional development.

Analyst

Resource Pro
Bengaluru
06.2022 - 05.2024
  • Maintained accurate records of all data collected during analysis processes.
  • Successfully onboarded multiple clients and established a cohesive team.
  • Organized client meetings to provide project updates.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Collaborated with cross-functional teams on projects related to analytics initiatives.

Associate

Resource Pro
Bengaluru
12.2020 - 05.2022
  • Executed processes in alignment with client requirements to ensure quality and efficiency.
  • Managed complex policy reviews, consistently delivering results that met client expectations.
  • Conducted quality audits for team members to guarantee error-free deliverables sent to clients.

Education

Bachelor of Arts - Bachelor of Commerce

ABC Company
02-2016

Skills

  • Customer service
  • Quality control
  • Document review
  • Team leadership
  • Process improvement
  • Training development
  • Root-cause analysis
  • Quality assurance
  • Policy checking
  • Data analysis

Languages

Kannada
First Language
English
Proficient (C2)
C2

Timeline

Specialist (Team Leader)

Resource Pro
06.2024 - Current

Analyst

Resource Pro
06.2022 - 05.2024

Associate

Resource Pro
12.2020 - 05.2022

Bachelor of Arts - Bachelor of Commerce

ABC Company

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SHWETHA NANDESH