Aswin Balaji N
Coimbatore
Summary
Detail-oriented analyst with expertise in data analysis and client management. Proven ability to streamline order processing and enhance customer satisfaction through effective communication and problem-solving.
Overview
2
2
years of professional experience
Work History
Analyst
eClerx
coimbatore
05.2022 - 03.2024
- Managed end-to-end order processing and maintained customer data using CRM systems, ensuring accuracy and timely delivery.
- Verified order details, processed invoices, and updated order status in CRM for smooth operations.
- Compiled reports on order status, customer interactions, and service performance to inform decision-making.
- Handled customer queries, order tracking, cancellations,returns through CRM maintaining high customer satisfaction.
- Monitored order lifecycle and provided regular updates to customers via CRM tools.
- Coordinated last-minute client updates and communicated changes via email to ensure timely information delivery.
Customer Support Specialist
Icons technologies
coimbatore
10.2021 - 04.2022
- Managed large-scale data entry operations with high accuracy and attention to detail.
- Maintained information systems by verifying, formatting, and entering alpha-numeric customer account details.
- Developed strong keyboard shortcuts and proficiency, achieving a consistent typing speed of over 35 to 40 Words Per Minute
Education
Bachelor of Arts - B.com (computer application)
Kathir College Or Arts & Science
Coimbatore05-2021
Skills
- Data analysis
- Live chat & Email support
- Quality Assurance
- Documentation
- Client management
- Content moderation
- SLA Management
- Data Extraction
Timeline
Analyst
eClerx
05.2022 - 03.2024
Customer Support Specialist
Icons technologies
10.2021 - 04.2022
Bachelor of Arts - B.com (computer application)
Kathir College Or Arts & Science