Aswini Asokan

• Troubleshot errors encountered during post go-live phase by providing timely resolution to minimize disruption in business operations.
• Monitored performance of the system to identify any potential bottlenecks or areas of improvement.
• Assisted in developing training materials for end users on usage of various SD transactions.
• Evaluated existing business processes and proposed recommendations for optimization based on best practices.
• Conducted and documented Root Cause Analysis of production system failures to minimize future failures and optimize operations.
• Prepared the month-end missing sales report, the WSR and the MSR reports, presented them to the client and highlighted the key difficulties and problems.

Conducted group workshops(1/week) and one-on-one requirement gathering sessions with super users and management, analyzed the business gap and prepared questionnaires nd TO-BE process to suit the company objectives.

• Worked on batch job documentation and fixed performance related issues in production environment.
• Developed and managed project plans while providing status updates to management.
• Explored new technologies and tools for productivity, security and quality assurance purposes.

• Trained in SAP ABAP for 3 months and the basic OOPs, with debugging skills.
• Developed small projects using basic report and tables(2 mini projects).