ASWINI P
TRIVANDRUM
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Counselor
Aakash Educational Institution
Trivandrum
2018.01 - 2019.03
- Conducted individual student meetings to discuss educational objectives and provide personalized advice.
- Collaborated with teachers to design classroom lessons that address diversity issues and foster cultural competency among peers.
- Maintained comprehensive student records including progress reports, attendance records, and discipline referrals.
- Coordinated with faculty and staff to aid in resolution of academic problems.
- Maintained monthly targets.
Customer Service Executive
Muthoot Finserv
KOTTAKKAL
2012.08 - 2013.07
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Communicated effectively with team members to ensure timely response times for customers.
- Maintained monthly targets.
- Worked both as gold appraiser and cashier.
Education Counselor
Regional Management College
Malappuram
2012.02 - 2013.05
- Maintained comprehensive student records including progress reports, attendance records, and discipline referrals.
- Advised students on course selection, pathways and career options.
- Maintained all admission procedure including attending enquiry calls taking all admission procedure.
Customer Care Executive
Kingster
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Answered customers' questions about services and products offered at NIBM.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Consulted with customers regarding needs and addressed concerns.
Education
BBA - Finance
Calicut University
Malappuram2011-09
High School Diploma -
Govt. Rajah's Higher Secondary School
Kottakkal2008-03
High School Diploma -
Govt. Rajah's Higher Secondary School
Kottakkal2006-03
Skills
- Office Administration
- Customer Service
- Business Administration
- Social Media Oversight
- Client Contact
- Operations Management
- Sales Support
- Google Analytics
- MS Office Suite
- Teamwork and Collaboration
- Staff Management
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2
Tamil
Elementary (A2)
A2
Timeline
Counselor
Aakash Educational Institution
2018.01 - 2019.03
Customer Service Executive
Muthoot Finserv
2012.08 - 2013.07
Education Counselor
Regional Management College
2012.02 - 2013.05
Customer Care Executive
Kingster
BBA - Finance
Calicut University
High School Diploma -
Govt. Rajah's Higher Secondary School
High School Diploma -
Govt. Rajah's Higher Secondary School
Similar Profiles
Rahul KumarRahul Kumar
Business Development Manager at Aakash Educational Services LimitedBusiness Development Manager at Aakash Educational Services Limited
Sonam MongaSonam Monga
Deputy Manager - Human Resources at Aakash Educational Services LimitedDeputy Manager - Human Resources at Aakash Educational Services Limited
CHETAN MURARKACHETAN MURARKA
Business Development Associate at Aakash Educational Services LtdBusiness Development Associate at Aakash Educational Services Ltd