ASWINI S
Summary
Experienced Edtech business leader equipped for strategic growth and operational excellence. Proven track record in driving results through team collaboration and adaptive management. Skilled in strategic planning, financial oversight, and market analysis. Known for fostering collaborative environment and achieving key business objectives.
Overview
12
12
years of professional experience
Work History
Business Head
GK Cloud Solutions (AI Startup)
01.2024 - 03.2025
- Led business growth and operations for an AI startup serving B2B, B2C, B2A, and B2G sectors
- Drove ₹50L+ revenue in 14 months via targeted GTM strategies and key deal closures
- Built and led a 25+ member team across Sales, Marketing, Customer Success & Placements
- Co-developed in-house CRM by aligning product with on-ground sales needs
- Closed enterprise and government deals, and secured academic partnerships
- Launched lead gen campaigns; improved funnels using CRM and behavior analytics
- Represented company at national AI events and managed investor reporting
Sales Operations Manager
Skill Lync & Crio.do
01.2019 - 01.2024
- Developed and executed sales strategies to optimize revenue generation and improve sales team performance
- Implemented CRM system enhancements, resulting in improved data accuracy and increased sales productivity
- Conducted data analysis and created sales reports, enabling data-driven decision-making and forecasting
- Collaborated with marketing and finance departments to align sales goals and ensure smooth operations
- Led a team of [6] sales operations professionals, providing guidance, coaching, and performance feedback
- Supported sales team by managing CRM system, maintaining accurate data, and generating sales reports
- Assisted in developing sales processes and workflows to streamline operations and enhance efficiency
- Conducted regular training sessions for sales representatives on CRM usage and best practices
- Collaborated with cross-functional teams to resolve sales-related issues and optimize sales performance
- Efficient Sales Driving & performance Driving with revenue focused
- WOW/MOM Sales Analysis for sales Improvement
Sr. Quality Analyst
Just Dial (I) Pvt. Ltd
04.2015 - 01.2019
- Directs the activities of 15 – 20 Colleagues
- Improve productivity through efficiency improvement and projects
- Staff development, motivation & training
- Supervise the performance of Team to meet all agreed SLA through KPI including
- Maintain and monitor performance of the team
- Initiate corrective and preventive action in areas affecting performance
- Establish and appraise on staff personal critical success factors, address performance appraisals, mentoring & coaching etc
- Ensure that the team carries out the primary task of processing and reviewing all requests of data updating from customer as per agreed TAT
- Ensure schedule of Team activities and no lapses in service delivery
- To have a thorough knowledge of the process handled by the team
- Timely reporting to process Manager on day-to-day team performance and issues
- Analyze reports forwarded to customers and escalate/action on exceptions and ensure that all the reports generated out of the process both internal and external are error free
- Establish and maintain Training plans for staff
- Identify areas for Service Delivery improvement, discuss with peers in the same process and recommend for changes
- Ensure that all the critical activities performed by the team are adequately covered under the business continuity plan
Database Executive
Just Dial (I) Pvt. Ltd
04.2014 - 04.2015
- Updating the Dialer process about the 200+ clients about their regular data's
- Identifying and giving feedbacks on shortcoming agents on soft skills and process knowledge
- Online/Offline monitoring of agent calls to audit and scrutinize
- Preparing daily reports on Quality deviations and set parameters
- Monitoring regularly about the agent's performance
- Taking training for the new batches and to make understand about process
- Prepare shift details for the team members
- Key person for to update the OPPR board on weekly basis
- Responsible in closing In & Outbound calls for preparing reports on daily basis
- Participating in cluster calls on weekly basis for the issues and improvements
Process Associate
Just Dial (I) Pvt. Ltd
01.2013 - 04.2014
- Getting regular In & Outbound calls from customers
- Achieving regularly 150 to 200 calls as a target
- Transmitting customer data per target wise
- Converting the unpaid clients as paid client for their regular business activities
Education
B Tech - IT
Sree Sastha Institute of Technology
01.2013
Skills
- Strategic Sales Leadership & GTM Execution
- Business Development & Client Acquisition
- CRM Development & Sales Automation
- Revenue & Profit Growth Planning
- Lead Generation & Funnel Optimization
- Cross-functional Team Leadership & Coaching
- Hiring, Training & Organizational Development
- Operations & Project Management
- Data Analytics & Business Dashboards
- AI Product Alignment & Market Strategy
- Stakeholder Communication & Partnership Building
- Decision-making, Multitasking & Execution Excellence
Timeline
Business Head
GK Cloud Solutions (AI Startup)
01.2024 - 03.2025
Sales Operations Manager
Skill Lync & Crio.do
01.2019 - 01.2024
Sr. Quality Analyst
Just Dial (I) Pvt. Ltd
04.2015 - 01.2019
Database Executive
Just Dial (I) Pvt. Ltd
04.2014 - 04.2015
Process Associate
Just Dial (I) Pvt. Ltd
01.2013 - 04.2014
B Tech - IT
Sree Sastha Institute of Technology
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