Summary
Overview
Work History
Education
Skills
Accomplishments Strengths
Personal Information
Disclaimer
Languages
Timeline
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Anju Renuka

Anju Renuka

Adoor

Summary

Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.

Overview

10
10
years of professional experience

Work History

Business Development Manager

Unimoni finacial services limited
PATHANAMTHITTA
07.2023 - Current
  • Identified potential clients, built relationships, and negotiated contracts.
  • Processed checks, money orders, credit card payments, and wire transfers into the accounting system.
  • Verified accuracy of customer information on remittance documents.
  • Executes foreign currency transactions for clients. Establishes local exchange rates for retail customers based on market fluctuations; communicates rates to and directs other staff accordingly. Advises international clients on foreign markets and fluctuations.
  • The role involves providing first class customer service to international travellers by the buying and selling of foreign currency. You will be responsible for: Servicing customer enquiries and securing FX deals. Building customer rapport and repeat business.

Sr. Travel Consultant

AroohaTours and Travels
Thiruvalla
12.2022 - 07.2023
  • Developed and maintained relationships with clients to ensure their visa applications were processed in a timely manner.
  • Reviewed all customer documentation to ensure accuracy prior to submission.
  • Marketed and sold tour packages to potential customers through various channels.
  • Developed and implemented strategies to increase agency revenue.

Business Development Executive

Unimoni Fs ltd
Mavelikkara
05.2014 - 12.2021

.

  • Tracked customer satisfaction ratings through surveys and feedback forms.
  • Monitored competitors' prices and offerings to maintain competitive edge in the market.
  • Sorted, counted, and balanced foreign currencies to ensure accuracy of all transactions.
  • Analyzed business processes to identify areas for improvement and develop solutions to address them.
  • Provided customer service to passengers at the ticket counter, including checking in luggage and issuing boarding passes.

Education

Tourism

IGNOU
PATHANAMTHITTA
01-2025

Diploma in Airport Management - Tourism, Hospitality and Ticketing

Akbar Academy Of Airline studies
01.2012

Higher Secondary (+1, +2) -

Govt. Boys Higher Secondary School
01.2010

S.S.L.C (10th) -

P.U.P.M.H.S.S.
01.2008

Skills

  • Customer Service
  • Data Entry
  • Financial Administration
  • Customer Service And Support
  • New Business Development
  • Client Relationship Building
  • Documentation Skills

Accomplishments Strengths

Having good working knowledge in Galileo, Abacus and online ticketing. Handle Foreign Exchange and Money Transfer Having good knowledge in destination geography and physical geography First call resolution Excellent interpersonal and good team player. Ability to work reliably and responsibly with initiative and drive, even in a pressurized environment in order to meet deadlines and achieve targets and highest possible level of service to the clients. Excellent interpersonal / communication skills/rapport with colleagues and contacts with airline personnel. Enjoy tackling fare construction problems with an innovative approach to obtain competitive fares.

Personal Information

  • Caste: Ezhava
  • Title: Identifying and developing new markets, corporate client and develop network for expanding sales volume Handled Walk-In and corporate clients. Aware of the day to day running of a travel agency Responsible for booking, ticketing, interfacing with contracted corporate houses to ensure realization of customer reservation specifications, sales and customer service. Knowledgeable and experienced in all phases of the domestic and international travel industry. Experienced in all aspects of ticketing, check-ins, reservations, and boarding passes. Maintaining inventory control records; preparing sales analysis reports in daily.
  • Date of Birth: 11/21/92
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Hindu

Disclaimer

I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.

Languages

Malayalam
First Language
English
Advanced (C1)
C1

Timeline

Business Development Manager

Unimoni finacial services limited
07.2023 - Current

Sr. Travel Consultant

AroohaTours and Travels
12.2022 - 07.2023

Business Development Executive

Unimoni Fs ltd
05.2014 - 12.2021

Tourism

IGNOU

Diploma in Airport Management - Tourism, Hospitality and Ticketing

Akbar Academy Of Airline studies

Higher Secondary (+1, +2) -

Govt. Boys Higher Secondary School

S.S.L.C (10th) -

P.U.P.M.H.S.S.
Anju Renuka