ATANU DEY
Key Account Manager
Kolkata
Summary
Dynamic Key Account Manager with 16 years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within deadline-driven environments, driving full sales lifecycles with focus on territory expansion &service delivery.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work History
Key Account Manager
Smartping
Kolkata
12.2017 - Current
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Analyzed key competitors to respond to competitive threats.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
- Conducted economic and demographic research and analysis to produce critical reports.
- Supported sales and reporting for large and medium-sized accounts.
- Positioned global capabilities to expand market share.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Increased sales volume by adding 200% growth in telecom and digital products for East Zone
Corporate Account Manager
Reliance Communication
West Bengal
09.2015 - 11.2018
- Secured competitor business via strategic marketing, service programs and promotions.
- Coordinated full sales lifecycle from proposal development to closings and follow-up.
- Developed, serviced and grew corporate accounts up to [Number]% annually.
- Established profitable partnerships in [Type] sector to grow corporate account base.
- Grew territory 45% by building talented sales force.
- Negotiated profitable proposals with major companies, securing long-term accounts worth over INR 24Cr. annually.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Prepared and deliver customer sales quotes.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements.
Relationship Manager
Vodafone
West Bengal
03.2013 - 02.2015
- Worked with Sales,Marketing,Network and other internal departments to facilitate communication and deliver personalized solutions to customers.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Educated customers about 3G Services options and processed purchases.
- Utilized prospecting techniques to identify potential clients and create opportunities to sell telecom services.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Managed team of 10+ team members
- 5 National best practice initiated taken on Revenue generation, CSAT improvements and customer experience
Contact Center Manager
Vodafone
West Bengal
01.2010 - 02.2013
- Established and oversaw performance targets for call center associates.
- Developed quality employees within call center to take over leadership positions.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Determined quality assurance benchmarks and set standards for improvement.
- Collected and analyzed call center statistics, sales rates, costs and customer service metrics.
- Manged multiple partners in different LOBs
- National best practice for Call Centre on CSAT improvements,Revenue generation and Repeat reductions
- Managed call centre over 1300 seater.
- Worked actively to reduce operation cost by implementing process changes
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
Team Lead
Vodafone
Kolkata
06.2006 - 06.2010
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Tracked performances, employee hours and manpower movements.
- Reported on updates to project specifications and progress.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Directed and supervised team of 30 , engaged in Quality and CSAT development.
Education
PGP-PM - Product Management
Insaid
Online 06.2021 - Current
B.Com - Accounting And Business Management
Burdwan University
Burdwan 05.2001 - 08.2004
Certificate in Business Mangement - Business Administration And Management
ICFAI
Kolkata 01.2010 - 12.2010
Certificate in Digital Marketing - Digital Marketing
7 Boats
Kolkata 01.2015 - 12.2015
Certificate in Google Analytics - Google Analytics
Google
Online 01.2018 - 12.2018
Skills
Services optimization
undefinedTimeline
PGP-PM - Product Management
Insaid
06.2021 - Current
Certificate in Google Analytics - Google Analytics
Google
01.2018 - 12.2018
Key Account Manager
Smartping
12.2017 - Current
Corporate Account Manager
Reliance Communication
09.2015 - 11.2018
Certificate in Digital Marketing - Digital Marketing
7 Boats
01.2015 - 12.2015
Relationship Manager
Vodafone
03.2013 - 02.2015
Contact Center Manager
Vodafone
01.2010 - 02.2013
Certificate in Business Mangement - Business Administration And Management
ICFAI
01.2010 - 12.2010
Team Lead
Vodafone
06.2006 - 06.2010
B.Com - Accounting And Business Management
Burdwan University
05.2001 - 08.2004
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