A senior manager specializing in data, analytics, AI, and generative AI, with a passion for innovation and problem-solving. A genuine people leader who understands the importance of creating long-term personal relationships and networking. Remains hands-on and up-to-date with the latest next-generation solutions. Brings nearly 20 years of expertise in analytics, cloud data, digital transformation, customer 360, AI, go-to-market strategies, data science, generative AI, and data lifecycle management. Successfully partnered with renowned companies like Apple, Nielsen, and Caterpillar in the USA for a decade. Collaborated with global organizations such as ServiceNow, McGraw-Hill Education, the University of California, IBM, Infosys, and TCS to drive business transformation and enhance processes. Dedicated to enabling next-generation solutions that provide intelligence and actionable insights to deliver measurable value in execution and decision-making. Excels at transforming complex data into clear narratives that empower organizations to achieve their strategic objectives.
Versatile Senior Manager specialising in GTM, Supply & Chain and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Offering strong foundation in leadership and strategic planning, with passion for learning and growth in managerial environment. Contributes solid understanding of business principles and ability to quickly grasp new concepts and methodologies. Ready to use and develop skills in project management and team leadership role.
Innovative and strategic thinker with collaborative approach and strong leadership skills. Possesses deep understanding of business operations and financial management, with proven ability in project management and team development. Committed to driving organizational success through impactful decision-making and effective resource allocation.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Senior Manager, GTM Analytics Team
ServiceNow
Bangalore
06.2021 - Current
Cultivated and maintained strong relationships with clients and stakeholders, driving long-term partnerships, repeat business, and fostering organizational growth.
Developed and executed operational standards, policies, and procedures to enhance business performance and streamline workflows across departments.
Led and facilitated strategic business meetings, creating comprehensive business plans and workshops that drove successful initiatives and sustained growth.
Provided visionary leadership, fostering high team productivity, boosting morale, and cultivating a collaborative, high-performance work environment.
Current Role (ServiceNow):
Lead the Marketing Analytics team, driving Demand Generation with innovative AI and Generative AI strategies to accelerate business growth.
Spearhead efforts to identify and engage key leads, providing actionable insights to support GTM teams in driving pipeline growth.
Played a central role in the development of a multi-touch attribution model and advanced network graph analysis, optimizing marketing strategies and cross-functional collaboration.
Champion the expansion of analytics capabilities, using AI to lead digital transformation and enhance decision-making across core business teams.
Previous Role (Partner Analytics):
Directed the performance evaluation of over 2,000 partners, delivering actionable insights that helped clients identify optimal partners and improve business outcomes.
Led cross-functional teams, ensuring alignment and driving results through strategic collaboration with leadership teams.
Continuously exceeded performance targets, introducing and implementing innovative solutions, systems, and tools to optimize operations and improve productivity.
BI & Analytics Solution Architect
Apple
Santa Clara
07.2018 - 06.2021
Company Overview: World Wide Decision Support Analyst
Design solutions to enable deep analysis and support business management and executive decision-making for BAU & NPI reporting
Design, develop, and support dashboards
World Wide Decision Support Analyst
Techno Function Lead
Apple
08.2014 - 04.2018
Company Overview: Managed large-scale projects in Operations portfolio for critical business initiatives encompassing multiple teams and geo
Developed technical solutions to business problems
Implemented and maintained overall engineering objectives and initiatives
Worked collaboratively with cross-functional peers and senior leaders/stakeholders to resolve program issues and drive mitigation plans
Worked with engineers to build multiple applications, Web based portal
Managed a team of 8-10 engineers (Data & UI) from Infosys
Designed Dashboard to enable key stakeholders for decision-making
Supported Business Users - Developed new SAP Universe and created multiple BOBJ reports
Developed ODS & Enterprise semantic layer with real time auditing
Managed large-scale projects in Operations portfolio for critical business initiatives encompassing multiple teams and geo
Technology Lead
Caterpillar Inc
04.2014 - 07.2014
Designed Cognos Dashboards to enable key stakeholders for decision-making
Helped Caterpillar team to optimize existing enterprise semantic layer build in teradata & migrate critical reports from Business Objects to Cognos
Technology Lead
Apple
01.2012 - 03.2014
Worked on Informatica ETL and Teradata to ingest source data into EDW and then create aggregates in semantic layer
Worked on Global Trade Compliance project automation which enabled managing and validating EDI feeds from Apple's logistics partner regarding shipment products using Informatica, Teradata and BOBJ Reports
Worked on Performance Optimization project which involved optimization of Existing BOBJ reports by creating Teradata aggregates
Sr. System Engineer
University of California
08.2010 - 12.2011
Company Overview: Implemented the Enterprise Risk Management Information System (ERMIS)
Converted data into actionable insights using Cognos Framework Modeling & Report Studio Dashboards
Developed Report Studio Dashboard's using the best practice and standard recommended by IBM Cognos
The nature of work was fairly complex involving complex charts, customizing the GUI & implement drilling using java scripts
Implemented the Enterprise Risk Management Information System (ERMIS)
IT Analyst
ACNielsen
07.2007 - 08.2010
Company Overview: Worked in IDO (Innovation Delivery Organization) group & did Cognos Customization (Skinning)
Proof of Concept for the requirements and architectural model
Selected as the subject matter expert for Cognos-ADF Report development and led a development team with Onsite-Offshore Model with team of 25 Associates working from offshore
Got recognition for implementing POC for Cognos-Motio Application Development Framework
Teamed with a senior architect and implemented all the prototype & Solutions
Worked as SME for converting Cognos Report to more-scalable & Interactive Flex Reports
Ensured On-time Quality delivery of reports for two major clients of Nielsen (Kraft foods and P&G)
Worked in IDO (Innovation Delivery Organization) group & did Cognos Customization (Skinning)
Assistant System Engineer
McGraw-Hill Education
07.2005 - 06.2007
Pioneered data modeling, schema design and created more than 100 ETL mappings, views, tables, procedures used to load data in Oracle EDW
Formulated Audit Framework which helped business to track data issues
Created ETL processes in Informatica for incremental / full data upload from different data sources to ODS
Surpassed manager's expectation by documenting & creating knowledge base
Authored project documents and videos for every module which helped support teams to understand and resolve issues quickly
Education
Bachelors -
Computer Science & Engineering
01.2000 - 01.2004
Executive Post GraduationCertificate - Machine Learning And Deep Learning