ATANU GUIN
Mumbai
Summary
Results-driven Operations Manager with a focus on optimizing customer experience. Excel at completing tasks with high productivity and efficiency, ensuring smooth operational flow and superior service delivery. Skilled in strategic planning, team leadership, and process improvement. Bring valuable soft skills such as communication, problem-solving, and adaptability to excel in dynamic environments.
Overview
17
17
years of professional experience
Work History
Operations Lead
Reliance Jio
12.2018 - Current
- Assisted in developing and implementing operational strategies to ensure efficient operations.
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
- Assisted with the development of processes and procedures related to operations management.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Performed quality assurance checks on products before they were shipped out to customers.
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
- Developing and implementing effective strategies to optimize operational performance.
- Conducting regular meetings with team members to discuss progress and identify areas for improvement.
- Creating reports on operational activities, performance metrics and customer feedback.
- Managing budgets and ensuring costs remain within allocated amounts.
- Identifying process inefficiencies or bottlenecks and developing solutions to improve them.
Store Manager
Airtel Store
01.2016 - 11.2018
- Completed store operational requirements by scheduling and assigning employees, following up on work results.
- Maintains store staff by recruiting, selecting, orienting, and training employees.
- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
- Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
- Identify current and future customer requirements by establishing rapport with potential and actual customers, and other persons in a position to understand service requirements.
- Ensures availability of merchandise and services by approving contracts, maintaining inventories.
- Formulated pricing policies by reviewing merchandising activities, determining additional needed sales promotion, authorizing clearance sales, and studying trends.
- Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
- Contributes to team effort by accomplishing related results as needed.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
Retention Assistant
Vodafone Store
05.2012 - 01.2015
- Spearheading retention and client servicing functions by maintaining customer data bases, computer software systems and filing systems, verifying the customer's information in database
- Successfully handle management of the operations related to Presentation Services, Business Research and Knowledge Process Management and effectively handled service delivery, quality assurance, client management, training, and 'Turn Around Time' related functions
- Conceptualizing & implementing strategies to enhance operational efficiency and ensure adherence to all the set parameters to enhance the efficiency of various aspects of the service delivery cycle
- Measuring the performance of the processes in terms of efficiency and effectiveness matrix and ensuring adherence to Service Level Agreements
- Achieving the target every month, as well as handling the whole store in the absence of the Store Manager; handling the Cash Counter.
- Providing assistance and overall man management, and handling dissemination of information and updates.
- Handling customer escalations and coordinating with other departments to resolve issues.
- Successfully designing structures and methods to develop quality-based and time-efficient processes.
- Collecting and collating data, generating periodic reports, and carrying out value-added analysis of reports to facilitate strategy planning.
Senior Executive
Airtel Inbound Process
05.2008 - 01.2012
- Joined as Customer Care Executive and was soon promoted as Senior Executive
- Deftly managed day to day operations involving downloading as well as preparing & regularly updating records of every client
- Designed & implemented systems, processes for smooth functioning of operations & enhancing operational efficiency; handled escalation calls over the phone
- Ensured highest standard of customer satisfaction and quality service via consistent interaction with clients regarding the performance of the portfolio
- Ensured effective rendering of services to enable smooth flow of operations
- Identified scope for process enhancements for improved services & facilities.
Education
MBA Marketing -
Universal Business School
01.2019
Graduation (Arts) -
Kalayani University
01.2007
Skills
- Operations Management
- Project Management
- Client/Customer Relationship Management
- Training & Development
- Quality Management
- Cross-functional Coordination
- Promotional planning
- Report Generation
- Operational budgeting
- Customer Service Management
- Team Development
- Performance Reviews
Languages
- English
- Hindi
- Bengali
Personal Information
- Date of Birth: 01/05/87
- Gender: Male
- Nationality: Indian
Timeline
Operations Lead
Reliance Jio
12.2018 - Current
Store Manager
Airtel Store
01.2016 - 11.2018
Retention Assistant
Vodafone Store
05.2012 - 01.2015
Senior Executive
Airtel Inbound Process
05.2008 - 01.2012
MBA Marketing -
Universal Business School
Graduation (Arts) -
Kalayani University
Similar Profiles
Pranab SahaPranab Saha
Dy General Manager– Jio Fiber Partner Business at Reliance Industries Limited – Reliance JIODy General Manager– Jio Fiber Partner Business at Reliance Industries Limited – Reliance JIO
Suraj Singh JatavSuraj Singh Jatav
Store Manager at My Jio Store(Reliance Jio Infocom Limited)Store Manager at My Jio Store(Reliance Jio Infocom Limited)
Pankaj VishwakarmaPankaj Vishwakarma
Manager (State CSD Lead) at Reliance Jio infocom Ltd. (Jio Fiber)Manager (State CSD Lead) at Reliance Jio infocom Ltd. (Jio Fiber)
Sanjeet Kumar JhaSanjeet Kumar Jha
Nodal Officer at Reliance Jio Infocomm Ltd.Nodal Officer at Reliance Jio Infocomm Ltd.
Shikha NishadShikha Nishad
Director of Office Operations at Information Tech Consultants Ltd-Progriz COE Pvt LtdDirector of Office Operations at Information Tech Consultants Ltd-Progriz COE Pvt Ltd