Atanu Sarkar

Latest Achievement:

• Worked as Business Transition Manager- successfully completed a project in 2023
• Lead Hiring Manager of current project

Basic job responsibilities:

• Manager on duty and ability to support Transactions in case of absenteeism on floor and first point of contact for all escalations
• Managing Training and mentoring of new employees and refresher trainings for team members as part of BQ management
• Motivating associates through effective management, career development& implementation of reporting mechanisms
• Training and mentoring of new agents and refresher trainings for team members
• Drive periodic Refresher and Vitality Trainings on floor
• Liaison with other areas of company affecting technical support
• Analysis of Reports including dashboards, team performance reports, initiating appropriate action plans initiate trainings
• Responsible for handling a team of 25-30 associates
• Manage attendance incentives for team
• Managing periodic shift level projects/initiatives & responsible for the administrative aspects of the group/Shift
• Assist and Drive Process Audits like ISO and Standardization
• Mentor and assist new hires
• Responsible for managing attendance, performance improvement plan and incentives for team
• Adhering to company policies and procedures and maintaining customer record for tracking and retrieval.

• To meet customer needs with a focus on business process improvement (WFO/WFH) and customer relations
• Staff Motivation, counseling for performance and capability building in conformance with goals

• MS – Office, VBA scripting and general knowledge of Python, HTML and CSS
• Ability to work & communicate with people across organizational units