I am a Business Analyst and Certified Scrum Product Owner (CSPO) with over 4 years of experience. My expertise lies in requirements elicitation, backlog management, and cross-functional collaboration. I am dedicated to clarifying complex problems, improving delivery efficiency and ensuring solutions meet business needs and end-user expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst
Touchcore Systems Pvt. Ltd.
Remote
04.2021 - Current
Responsibilities:
Conduct requirement gathering and elicitation sessions with cross-functional stakeholders in India and the U.S. to align business needs with initiatives, while validating that the solution meets regulatory and compliance requirements.
Create story maps and end-to-end workflows and collaborate with stakeholders to validate and align requirements.
Own and maintain product backlog in Azure DevOps, including epics, features, and user stories with well-defined acceptance criteria.
Lead refinement and estimation of user stories with cross-functional teams to ensure clarity of requirements, resolve ambiguities, and capture all necessary details for confident sprint planning and delivery.
Drive enablement by developing and maintaining product documentation, including functional requirements specifications, configuration specifications, user guides, and other release-supporting documents, ensuring all documentation is reviewed and signed off by stakeholders prior to release.
Mentor a Junior Business Analyst to support professional growth and ensure successful project contributions.
Conduct product demos for business stakeholders to showcase platform capabilities and demonstrate features.
Collaborate with QA to define test cases and validate features against acceptance criteria.
Collaborate with UI/UX team to create wireframes and mock-ups.
Contribute to improving requirements processes to improve cross-team collaboration and delivery efficiency.
Achievements:
Owned backlog and requirements delivery for a major time-bound release transitioning the platform from single-tenant to multi-tenant architecture, achieving less than 5% requirement-related defects during testing and post-release.
Recognized as a key contributor and integrated into the product management team, collaborating with senior stakeholders to guide product direction, define priorities, and contribute to strategic decision-making.
Introduced a structured format for configuration-related requirements that improved clarity, reduced clarification requests, and enabled developers and testers to understand requirements within minutes.
Executive Engineer
Suntrap Energy Solutions Pvt. Ltd.
Noida, India
10.2018 - 07.2020
Responsibilities:
Monitored and managed performance of multiple rooftop solar projects with a combined capacity of ~20 MW across diverse sites in India using DataGlen and SynaptiQ.
Oversaw operations and maintenance (O&M) activities for site locations.
Prepared reports on generation, cleaning cycles, and monthly performance analysis.
Developed project design layouts using Helioscope, AutoCAD, and Google SketchUp.
Supervised ~30 on-site team members and coordinated with clients to resolve technical issues.
Conducted regular meetings with clients to review plant performance and address concerns.
Achievements:
Earned a place in the senior management team within 6 months, contributing to decision-making and team leadership.
Improved issue resolution rate by streamlining communication with site engineers, resulting in higher plant availability and overall performance.
Education
Bachelor of Vocational (B.Voc.) - Solar Energy
Jamia Millia Islamia
New Delhi, India
09-2018
Skills
Requirements Elicitation, Requirements Gathering, Acceptance Criteria Definition, Story Mapping, Workflow Design, Gap Analysis, Impact Analysis, Stakeholder Engagement and Communication, Team Collaboration
User Story Writing, User Story Workshops, Backlog Management, Product Documentation, Product Enablement, Product Demonstrations
Scrum Facilitation
Azure DevOps, Figma, Balsamiq, Drawio, MS Word, MS Excel, MS PowerPoint
Certification
Certified Scrum Product Owner (CSPO), Scrum Alliance, May 2025 - May 2027