ATHAHAR SYED
Dubai
Summary
Analytical Product Analyst conducting market research to create product initiatives positively impacting financial growth. Skilled in customer polling and surveys to meet market demands. Comfortable working with distributing teams balancing lean product practices with fixed timelines.
Overview
3
3
years of professional experience
Work History
Telecommunications Assistant
First Abudhabi Bank - Metlife Insurance Sales
Dubai
05.2024 - Current
- Maintained accurate records of customer interactions and transactions.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Maintained accurate records of all insurance transactions using computer software systems.
- Scheduled meetings with prospective clients to discuss available products and services.
Product Analyst
CAE- Aviation Industry
Bangalore
07.2023 - 11.2023
- Managed e-commerce workflows proficiently, addressing order management, refunds, and account issues to ensure smooth customer support
- Self-driven and communicative professional, adept at resolving queries efficiently and delivering exceptional customer service
- Utilized customer feedback, especially during Beta stages, to enhance product experiences and swiftly address user concerns
- Collaborated cross-functionally to resolve customer issues during Beta phases, ensuring a seamless user experience
- Developed and maintained organized support data sources, optimizing workflows for new product support operations
- Compiled accessible internal data sources, empowering Customer Support teams with relevant information for efficient assistance
- Analyzed support data patterns, provided insightful recommendations based on customer feedback, and facilitated communication between product development and user needs while upholding company values and confidentiality.
Product Support Analyst
Simpl (BNPL) : Fintech Company
Bangalore
12.2022 - 07.2023
- Managed e-commerce workflows proficiently, addressing order management, refunds, and account issues to ensure smooth customer support
- Self-driven and communicative professional, adept at resolving queries efficiently and delivering exceptional customer service
- Utilized customer feedback, especially during Beta stages, to enhance product experiences and swiftly address user concerns
- Collaborated cross-functionally to resolve customer issues during Beta phases, ensuring a seamless user experience
- Developed and maintained organized support data sources, optimizing workflows for new product support operations
- Compiled accessible internal data sources, empowering Customer Support teams with relevant information for efficient assistance
- Analyzed support data patterns, provided insightful recommendations based on customer feedback, and facilitated communication between product development and user needs while upholding company values and confidentiality.
Product Support Analyst
Phonepe : Fintech Company
Bangalore
03.2021 - 12.2022
- Led end-to-end resolution of transactional and product-related inquiries, ensuring seamless customer experiences
- Spearheaded a pilot project to develop the Insurance Process (ABT) at PhonePe, enhancing operational efficiency
- Collaborated with the Automation team to contribute to the development of the User Automation Platform (UAP), streamlining internal processes
- Engaged stakeholders for product development, integrating feedback to enhance offerings
- Provided Level 2 support for pre and post-purchase technical issues, ensuring prompt solutions
- Acted with integrity, prioritizing customer needs in every interaction, handling basic PhonePe insurance and transaction-related queries
- Achieved monthly productivity metrics, flexibly transitioning between phone and data channels, suggesting suitable products aligned with customer needs
- Leveraged internal resources, recommended process improvements, educated customers on leveraging PhonePe effectively, and ensured timely issue resolution by escalating concerns to relevant teams.
Education
Master of Business Administration -
Sri Venkateshwara India
10.2022
Skills
- Customer Relationship Management (CRM)
- Stakeholder management
- L2 Escalation Desk Support
- KYC and AML
- Time Management and Communication
- Presentation Skills and Trainings
- Effective Communication
- Sales Development and Upselling
- Product Sales & Retail loss Prevention
- Jira, Salesforce, Avaya, Zendesk, Citrix & Freshdesk
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Tamil
Advanced (C1)
C1
Timeline
Telecommunications Assistant
First Abudhabi Bank - Metlife Insurance Sales
05.2024 - Current
Product Analyst
CAE- Aviation Industry
07.2023 - 11.2023
Product Support Analyst
Simpl (BNPL) : Fintech Company
12.2022 - 07.2023
Product Support Analyst
Phonepe : Fintech Company
03.2021 - 12.2022
Master of Business Administration -
Sri Venkateshwara India
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