Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Atharv Bhogale

Technical Lead - Release And Change Management
Pune,MH

Summary

PRINCE2 Foundation Certified | ITIL Expert Certified

7+ years of rich experience and diverse skillset who wears multiple hats, continues ongoing professional career development, and will always go the extra mile to deliver the best IT services possible. Strong experience in Production support environment by supporting and resolving various environment issues related to Unix, ample opportunities in the world of emerging technology. Extensive experience in deployment in QA/UAT/Automation/production environment. An IT Professional with expertise in IT Service Management, Project Management, System Administration, and Production Support. Superior knowledge of ITIL process and functionality. Good knowledge in Oracle SQL, Sybase, Microsoft SQL Server, UNIX and Linux. Offering profound knowledge on DML, DDL, DCL, TCL. Good exposure and experience on Service Now, BMC Remedy, Amdocs CRM (Customer Relationship Manager), OMS (Order Management System), and other Amdocs Applications. group, executives, managers, and subject matter experts. An exceptional team player with strong problem- solving approach having impeccable communication, leadership skills and ability to work in a time- constrained and team-oriented environment. Exceptional Leadership Eloquent Intellectual Curiosity Innate problem-solver

Overview

4
4
Languages
3
3
Certifications
3
3
years of post-secondary education
9
9
years of professional experience

Work History

Assistant Manager

Vodafone Shared Service India
Pune, Maharashtra
11.2018 - 03.2021
  • Manage the life cycle of systems issues and problems through root cause analysis, to the completion of associated error resolution tasks of problems resulting from incidents in the production environment.
  • Involved in 24/7 on-call support for deployment in production environment.
  • Support the production environment which involves solving issues as they appear.
  • Work with different support teams and manage P1 calls for rapid problem resolution.
  • Monitor Level 1/2 issues/tickets opened internally or customers for application issues.
  • Partner with IT teams to resolving technical and non- technology related issues impacting multiple teams/groups, escalating to management and managing the resolution.
  • Lead the support team’s activities, which primarily focus on the key ITIL process, such as incident management, problem management & change and release management.
  • Provide technical expertise, guidance, advice and knowledge transfer to all staff in the team on all aspects of production support, tools and software.
  • Coordinate production issues, including high level impact analysis of change on all systems and business areas in order to recommend appropriate solutions.
  • Diagnose production issues to determine root cause and provides fix recommendations to the development team.
  • Accountable to achieve exceptional service and support of all software applications and systems including root cause identification and solution recommendation.
  • Ensure that the Technology Support service provided is in accordance with SLA’s, with regular reporting on service quality and user experience, as well as service improvement recommendations.
  • Formulate and define scope and objectives for complex application enhancements and problem resolution through in-depth analysis and evaluation of applicable processes, systems and industry standards; documents requirements.
  • Maintain up-to-date knowledge of technology, business processes and practices to continually improve applications and systems processes.
  • Develop and motivate team members through sharing and exhibiting best practices, coaching, mentoring, performance management and development planning.

Software Support Engineer

09.2016 - 11.2018
  • Led various teams to perform reviews on project deliverables, post-implementation reviews, root cause analysis, and mitigation solution for production problems.
  • Performed root cause analysis for the customer and AT&T with the help of Application Tools like BBNMS, PST and OMS.
  • Managed and coordinated the ASG (Application support group) calls to discuss about system issues, to check and suggest the advance requirements in different applications that we use to check records, according to clients requirements.
  • Worked on the process to find OMS fallouts and exceptions, in case the order is stuck at a point in the OMC life cycle.
  • Accountable for development and documentation of SOP(Standard Operating Procedure).
  • Worked on database to find out of sync orders and correct the offers and product.
  • Assisted with planning and testing of application, configuration and database changes, and installation of upgrades and patches and update production support documentation.
  • Monitored alert logs, log files which were upgrading continuously and running multiple jobs/scripts.
  • Administrated the job status and took appropriate actions as instructed.
  • Worked in WAR room for project stabilization.

Software Support Engineer

Amdocs Inc
01.2014 - 11.2018

Education

Post - Graduate Diploma - Management (IT Project Management

Welingkar Institute of Management
01.2015 - 01.2018

Skills

Oracle SQL

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Accomplishments

  • IIBM Chinchwad2010 - 2013, First Class with aggregate 68%PROJECTSProject: ATT UVERSETeam: UCSDC (Uverse Care Service Delivery Centre), OMS IT ProjectPlatform: Clarify CRM 8.1.1 & Exception ManagerProject: AT&T HALO (High Automation Low Overhead)Team : HALO Tier 1.5 and BOA(Business Operations Assurance)ProjectPlatform : OCX/OMX/SPPHONOR AWARDSBest Performer of the Month (05/2018)Amdocs Inc.
  • KEY STRENGTHSLeadership and Project Management skills:Leading others, managing resources and delegating effectively.
  • Planning, Costing, Budgeting, Staffing, Estimating, Organizing andworking on multiple projects.
  • Stakeholder Management:Understanding the needs and challenges, negotiating for resolutionswith stakeholders involved in projects.
  • Technological savvy:Knowledge of the unique solutions and challenges that new technologywill bring to the organization and understanding of how talentmanagement will be affected by a technologically enhanced businessenvironment.
  • Teamwork and collaboration:Demonstrate a commitment to the mission and motivation to combinethe team’s energy and expertise to achieve a common objective.
  • Understand the dynamics of effective teamwork in order to attain higherlevels of performance.

Certification

Mcgraw hills

Interests

Sky Diving

Scuba Diving

Book Reading

Timeline

Assistant Manager

Vodafone Shared Service India
11.2018 - 03.2021

Software Support Engineer

09.2016 - 11.2018

Post - Graduate Diploma - Management (IT Project Management

Welingkar Institute of Management
01.2015 - 01.2018

Software Support Engineer

Amdocs Inc
01.2014 - 11.2018
Atharv BhogaleTechnical Lead - Release And Change Management