Atharva Gadwar
Wing-A Flat No 506, Sai Villa 5, New Manish Nagar, Nagpur
Summary
Specialist with experience in managing communication with external and internal customers, Training new hires, seeking a challenging position in a dynamic organization.
Overview
2
2
years of professional experience
Work History
Transportation Specialist
Amazon Development Centre India
Mumbai
06.2022 - Current
- Communicate effectively with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) to gather requirements and provide solutions to meet business needs.
- Develop and understand performance metrics to assist with driving business results, such as identifying trends, opportunities for Process improvement.
- Systematically escalate problems or variances in information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
- communicating with stakeholders on a regular basis and ensuring timely resolution of customer queries and escalations.
Business Trainee
ICICI Prudential Life Insurance Company LTD
Nagpur
07.2021 - 12.2021
- Strengthen relationships with partners and customers, ensuring timely resolution of queries and escalations, and providing prompt and effective solutions to meet their needs.
- Identified opportunities for revenue growth and maximizing customer satisfaction, while adhering to quality and compliance standards
Acquired new corporate agents and brokers, expanding the customer base, and achieving sales targets through strategic planning and execution. - Trained partners on new and existing products through periodical interventions and joint field calls, enabling them to achieve their business goals.
- Tracked sales performance through various organizational metrics and MIS to ensure business efficiency and delivered seamless service by engaging and coordinating with various cross-functional teams.
Education
Post Graduate Diploma in Management - Marketing
Indira School of Business Studies
Pune05.2021
BBA - Marketing
Rashtrasant Tukdoji Maharaj Nagpur University
Nagpur05.2019
Higher Secondary Certificate -
GBMM Jr College of Science
Hinganghat05.2015
Secondary School Certificate -
St Johns CBSE High School
Hinganghat05.2013
Skills
Excellent communication skills, both verbal and written
Customer relationship management
Revenue growth and profitability optimization
Quality and compliance adherence
Training and development of partners and new hires
Sales performance tracking and analysis
Cross-functional team coordination
Ability to work within various time constraints
Languages
English
First Language
Hindi
Upper Intermediate
B2
Marathi
Upper Intermediate
B2
Accomplishments
- Led team to achieve targets, earning recognition from upper management and financial reward.
- Developed relationships with new clients and typically exceeded sales goals.
- Worked within timeframe and delivered results and earned RNR multiple times.
Timeline
Transportation Specialist
Amazon Development Centre India
06.2022 - Current
Business Trainee
ICICI Prudential Life Insurance Company LTD
07.2021 - 12.2021
Post Graduate Diploma in Management - Marketing
Indira School of Business Studies
BBA - Marketing
Rashtrasant Tukdoji Maharaj Nagpur University
Higher Secondary Certificate -
GBMM Jr College of Science
Secondary School Certificate -
St Johns CBSE High School
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