Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Atharva Rahate

Nagpur

Summary

Diligent cargo agent seeking to bring expertise to a new team. Trustworthy and responsible with a willingness to work hard. Talented at monitoring incoming and outgoing cargo, updating flight handling reports and prioritizing shipments. Excellent pc based skills, including proficiency in microsoft office.

Overview

2
2
years of professional experience

Work History

Business Development Executive/Freight Broker Agent

Alacrity E-Commerce Solutions
Nagpur
11.2023 - 05.2024
  • Negotiated contracts with clients for new business development initiatives.
  • Coordinated the entire shipping process, from pick-up to delivery of goods.
  • Identified opportunities for cost reduction through negotiation or alternate routing options.
  • Interfaced regularly with customers via phone, email, or in person meetings.
  • Assisted with preparing documents such as bills of lading, invoices, and purchase orders.
  • Utilized problem solving skills to resolve conflicts between customers and carriers.
  • Collaborated with logistics team members to optimize transportation routes.
  • Cold called new customers to increase profits.
  • Transported freights using forklifts, pallet jacks and reach trucks.
  • Communicated with drivers and warehouse personnel to expedite loading and unloading processes.
  • Read work orders or received oral instructions to determine work assignments or material and equipment needs.

Customer Service Specialist

Hexaware Technologies Pvt. Ltd.
Nagpur
10.2022 - 08.2023
  • Processed returns, refunds, exchanges according to company policies and procedures.
  • Developed strategies for improving customer service processes based on feedback from customers and team members.
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.
  • Researched complex issues raised by customers, identified solutions, and provided timely responses.
  • Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Customer Service Representative

Citius BPO Pvt. Ltd.
Nagpur
01.2022 - 07.2022
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided accurate information about products and services to customers.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered customer inquiries via phone, email, and chat.

Education

Bachelor of Commerce - Commerce

Yashwantrao Chavan Maharashtra Open University
Nagpur, MH
03-2023

Skills

  • Logistics Management
  • Dispatching software
  • Shipment Tracking
  • Load Planning
  • Price Quoting
  • Negotiation
  • Cold-calling
  • Customer Engagement
  • Transportation Regulations

Languages

Marathi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Business Development Executive/Freight Broker Agent

Alacrity E-Commerce Solutions
11.2023 - 05.2024

Customer Service Specialist

Hexaware Technologies Pvt. Ltd.
10.2022 - 08.2023

Customer Service Representative

Citius BPO Pvt. Ltd.
01.2022 - 07.2022

Bachelor of Commerce - Commerce

Yashwantrao Chavan Maharashtra Open University

Similar Profiles

CREATE PROFILE
Atharva Rahate