Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Additional Information
Languages
Timeline
Generic

Athifa Hussain

Chennai

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Senior Customer Service Executive

Allsec Technologies
Chennai
10.2022 - Current
  • Handle background verification process for the US client, Asurint.
  • Resolve customer queries and problems using effective communication and providing step-by-step solutions.
  • Work closely with Client to get signed authorization form to initiate candidate's onboarding process.
  • Verify the received data and forward it to respective vendors for further processes.
  • Provide support for clients on account level by modifying details in the CSI Tool as per their requirements.
  • Update the settings in the designated tool by adding users, enabling and disabling users, updating permission level, adding packages, and adding products and services in the CSI.
  • Trained new hires in the team and provided support until production.
  • Explored and created new ways to resolve problems with processes, technology, or team members to improve overall efficiency.
  • Processed high-volume orders to effectively meet customer demand.
  • Exceeded goals through effective prioritization and consistent work ethic.

Human Resources Executive

Givven Logistics
Chennai
11.2021 - 01.2022
  • I was accountable for ensuring that company policies and procedures remained consistent across individual locations.
  • Coordinated with management to structure the job description.
  • Scheduled meetings, interviews, HR events, and maintained agendas.
  • Spearheaded the company's talent acquisition and recruitment processes.
  • Remained active on online job boards, social media networks, and platforms to find qualified candidates for open positions.
  • Performing orientations and updating records of new staff.
  • Maintained both hard and digital copies of employees' records.
  • Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions.
  • Tracked HR programs closely to assess results and make proactive changes to meet changing demands.

Data Associate

Amazon
Chennai
01.2019 - 10.2021
  • Worked with large volumes of data, performed data entry, data processing, data analysis, and data management tasks to support various business operations across the company.
  • Mainly focused on improving Alexa's Natural Language Understanding, leading to improved CX quality and positive business impact.
  • Assisted team in collating and sending metric reports to the manager, SLA management, Trouble Ticketing, etc.
  • Deep dive on error data to provide error feedback and defect coaching.
  • Took up ownership and toiled above and beyond to produce 100% quality by identifying and collating common glitches that occurred in the workflow.
  • Worked closely with different teams for quality improvement and business standardization projects to meet customer requirements.
  • Contributed process improvement ideas, which effectively resulted in reduced work handling time by overall 15%, with improved output.
  • Trained new hires and provided floor support.
  • Adapted workflow to meet business needs.

Associate Analyst

Wipro
Chennai
09.2017 - 12.2018
  • Processing and quality checking of various processes under HR operations for the UK client, Morrisons.
  • Handled procedures associated with onboarding and offboarding of the employees.
  • Worked on critical processes that include salary changes, job changes, hours changes, termination, and absences.
  • Distributed offer letters, appointment letters, experience letters, relieving letters, tenancy letters, and other certificates for the employees.
  • Run various reports in SQL and Peoplesoft tool on a daily, weekly, and monthly basis.
  • Prepare weekly deck for the HR team (MI Pack)
  • Conducted internal training programs for newly hired employees.
  • Allocated tasks and assignments to the team daily.

Education

Master of Arts - MBA HR

Loyola College (Pondicherry University)
Chennai, TN
2021

Bachelor of Science - Biochemistry

Madras University
Chennai, TN
2017

Skills

  • Self-confident and Self motivated professional
  • Skilled at balancing and prioritizing multiple tasks to meet deadlines
  • Smart worker and boast swift learning capabilities
  • Possess a positive attitude and Good leadership skills
  • Flexible and adaptable to changes

Accomplishments

  • ALLSEC TECHNOLOGIES - Achieved 100% quality for 5 consecutive months and received "Employee of the Month" award for the month of September 2023.
  • AMAZON - Received "Everester" Award for exceeding targets and achieving quality metrics for the month of February 2021 and have been on top charts in the Monthly report for 6 months consistently.
  • WIPRO - Highest productive employee of the team as per Monthly report constantly for 3 months (2018).

Affiliations

• Handicraft

• Makeup Artistry

• Video editing

• Photography/Videography

• Travel

• Yoga

• Bargain shopping

Additional Information

ADDITIONAL SKILLS

  • MS Word
  • MS Excel
  • MS PowerPoint
  • MS Outlook
  • Typing skills
  • Remote communication

Languages

Hindi
First Language
English
Advanced (C1)
C1
Tamil
Upper Intermediate (B2)
B2
Telugu
Beginner (A1)
A1
Malayalam
Beginner
A1

Timeline

Senior Customer Service Executive

Allsec Technologies
10.2022 - Current

Human Resources Executive

Givven Logistics
11.2021 - 01.2022

Data Associate

Amazon
01.2019 - 10.2021

Associate Analyst

Wipro
09.2017 - 12.2018

Master of Arts - MBA HR

Loyola College (Pondicherry University)

Bachelor of Science - Biochemistry

Madras University

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Athifa Hussain