Athipathi Sushma
Anantapur
Summary
Dynamic Fraud and Risk Analyst known for excellent communication and relationship-building skills. Experienced in KYC verification and identifying fraudulent activities, ready to drive improvements in trust and safety protocols.
Overview
3
3
years of professional experience
Work History
Fraud and Risk Analyst
COLIFE ADVISORY PRIVATE LIMITED
Bangalore
07.2024 - Current
- Payment process at Colive Digital operation.
- Working for Colive client in the area of trust and safety.
- Identifying manual fraud in order to detect fraudulent activities.
- Identifying ATO/ACH fraud attempts can lead to a significant decrease in fraudulent activities.
- Using advanced data analysis techniques, and monitoring patterns and proof documents.
- Verifying KYC documents of customers to maintain a healthy business and prevent losses.
- Analyzed data from multiple sources such as credit card companies, banks, and payment processors for suspicious activity.
- Made recommendations for closing accounts and performed associated follow-up.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
Business Development Associate
Byju's Think and Learn Pvt. Ltd
Bangalore
04.2023 - 06.2024
- Developed client relationships through regular communication and follow-ups.
- Collaborated with sales teams to create targeted marketing strategies.
- Maintained detailed records of client interactions and sales activities.
- Coordinated events and meetings to engage prospective clients effectively.
- Provided feedback to improve service delivery based on client needs.
- Identified business prospects through cold calling, networking, marketing and database leads.
- Maintained accurate records of customer accounts using CRM software.
- Worked closely with the sales team to develop strategies for achieving sales targets and increasing revenue.
- Developed and maintained strong relationships with current and prospective clients to expand market presence.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
Education
Bachelor of Technology - Computer Science
Pulla Reddy Engineering College
Kurnool 06-2023
Skills
- KYC verification
- Account management
- Client relationship management
- Relationship building
- Telephone and email etiquette
- Fraud prevention
- Excellent communication
- Public speaking
Languages
English
Proficient (C2)
C2
Telugu
Native
Native
Hindi
Elementary (A2)
A2
Timeline
Fraud and Risk Analyst
COLIFE ADVISORY PRIVATE LIMITED
07.2024 - Current
Business Development Associate
Byju's Think and Learn Pvt. Ltd
04.2023 - 06.2024
Bachelor of Technology - Computer Science
Pulla Reddy Engineering College