Athiq Ur Rahman

Primary Responsibilities

• Collaborating with stakeholders like Implementation Consultant, Plan IA, Relationship Manager, Auditors, OE reps and ERISA Consultants to facilitate seamless data migration and integration.
• Supporting implementation process through detailed analysis and troubleshooting.
• Transition of plans from previous record keeper to Empower database, ensuring operational readiness.
• Coordinated with upstream and downstream teams to ensure timely and accurate loading of prior record keeper data.

Secondary Responsibilities

• Training and mentoring new associates to enhance skill sets and productivity.
• Assigning daily tasks to ensure efficient workflow and meet operational goals.
• Conducting monthly process knowledge tests to assess team understanding.
• Performing quality checks to ensure adherence to standards.
• Facilitated refresher training sessions to strengthen team skills and knowledge retention.
• Leading daily and weekly update meetings to communicate progress and objectives.
• Prepared monthly data IA reports to provide insights into team performance and identify improvement areas.
• Developing and presenting monthly data IA team performance dashboards.

• Executed end-to-end medical billing processes within US healthcare industry.
• Conducted quality audits to ensure compliance and accuracy.
• Trained new and experienced professionals as process coach on essential procedures.
• Prepared daily and weekly team reports to track performance metrics.
• Collaborated on special projects, providing findings for process improvement.