Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Websites
References
Timeline
Generic
Athira PA

Athira PA

Bengaluru

Summary

Accomplished Specialist Business Analyst at Azentio Software Pvt Ltd, adept in manual testing and analysis for fostering continuous improvement. Excelled in strategic planning through comprehensive research and data analysis, significantly enhancing customer satisfaction. Skilled in coaching and mentoring, ensuring high-quality solutions to the team and efficient problem resolution.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Specialist Business Analyst

Azentio software pvt ltd
Bengaluru
04.2023 - Current
  • Created training materials for new hires on the company's procedures and policies.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Sr Test Engineer /Specialist QA

3i Infotech/Azentio software Pvt ltd
Chennai
08.2019 - 03.2022
  • Documented procedures related to software testing activities including configuration management, release management.
  • Completed root cause analysis and corrective action planning on materials failures.
  • Analyzed system logs for errors or anomalies that could indicate a problem with the application under test.
  • Conducted functional, system integration, regression, stress, performance and user acceptance testing.
  • Participated in sprint planning sessions and provided input regarding potential risks associated with planned tasks.
  • Monitored application functionality during system upgrades to ensure proper operation after upgrade completion.
  • Collaborated with cross-functional teams to identify areas of improvement in existing systems and processes.
  • Reviewed software requirements and developed test plans, strategies, and scenarios to ensure all requirements are met.
  • Created test data for validating scenarios based on functional requirements.
  • Worked closely with development teams to ensure product quality is maintained throughout the software lifecycle.
  • Utilized defect tracking tools such as JIRA to document issues encountered during testing cycles.
  • Created detailed bug reports with steps to reproduce the issue and worked with developers to resolve them quickly.
  • Assisted in troubleshooting customer problems reported through support tickets or other channels.
  • Executed manual tests and generated comprehensive test results for review by stakeholders.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.

Education

MBA - Finance And Marketing

Gnanam School of Business
Thanjavur
03-2019

Skills

Functional

  • Manual Testing
  • Test case design
  • Test planning
  • Preparing BRD/FRD
  • User story development
  • Agile/Scrum methodologies
  • Defect tracking
  • Emergency response
  • Continuous improvement
  • Coaching and mentoring

Technical

  • Documentation Tools: MS Office suite
  • Issue Tracker and Management Tool: Jira
  • Diagrams and frameworks: Miro
  • Data Migration: WinSCP
  • Testing Tools: Postman
  • DB Scripting: PL/SQL, SQL

Accomplishments

  • 5 Year accomplishment award
  • Client satisfaction mail recognition

Certification

  • Business Analyst course By Simplilearn

Languages

Malayalam
First Language
English
Intermediate (B1)
B1
Tamil
Beginner (A1)
A1

References

References available upon request.

Timeline

Specialist Business Analyst

Azentio software pvt ltd
04.2023 - Current

Sr Test Engineer /Specialist QA

3i Infotech/Azentio software Pvt ltd
08.2019 - 03.2022

MBA - Finance And Marketing

Gnanam School of Business

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Athira PA