ATHIRA R
Kollam
Summary
Seeking a position that allows me to apply my strong analytical and problem-solving skills, along with my passion for continuous learning, to make a positive impact and contribute to the overall goals of the organization.
High-performing professional offering extensive background in accounts receivable to growing organization. Successful in efficiently resolving collections issues, discrepancies, and short payments. Team-oriented to mentor junior collections associates when consistently meeting collections goals.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Sales and Collection Agent
South Indian Bank Operations and Service limited
Bangalore
11.2024 - 01.2026
- Managed customer accounts to ensure timely collection of outstanding payments.
- Communicated effectively with clients to resolve payment disputes and inquiries.
- Utilized collection software to track payments and manage account statuses.
- Assisted in training new agents on best practices for collections.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Assisted customers in product selection and provided knowledgeable recommendations.
- Collaborated with team members to achieve daily sales targets.
- Attended training sessions to stay updated on product features and promotions.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Customer support executive
Teleperformance Global Business Private Limited
Bangalore
10.2023 - 11.2024
- Managed customer inquiries and resolved issues in a timely manner
- Provided exceptional customer service and maintained high customer satisfaction levels
- Utilized CRM systems to track customer interactions and update customer information
- Collaborated with internal teams to escalate and resolve complex customer issues
- Identified trends in customer concerns and provided feedback to improve products and services
- (CEG Department)
- Assisted customers with inquiries and resolved issues effectively.
- Provided product information to enhance customer understanding and satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
Sales representative
Super market
01.2023 - 09.2023
- Coordinating with sales efforts with marketing program
- Motivation for sales
- Client relationship
- Solving complaints
Education
Debt Recovery Agent Examination - Debt Recovery
Indian Institute of Banking And Finance
12.2024 - 02.2025
Bachelor of Arts - Hindi
University of Kerala
Kollam 06.2020 - 08.2023
12th - Science
Guhanandhpuram Higher Secondary School
Kollam 06.2018 - 03.2020
Skills
- Communication and Interpersonal skills
- Organizational and Time Management
- Critical thinking and conflict resolution
- Payment negotiation
- Customer relationship management
- Product knowledge
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Personal Information
- Date of Birth: 18-07-2002
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Languages
- Hindi
- Malayalam
- English
- Hindi
- Malayalam
Languages
Malayalam
First Language
English
Advanced
C1
Hindi
Proficient
C2
Tamil
Upper Intermediate
B2
Timeline
Debt Recovery Agent Examination - Debt Recovery
Indian Institute of Banking And Finance
12.2024 - 02.2025
Sales and Collection Agent
South Indian Bank Operations and Service limited
11.2024 - 01.2026
Customer support executive
Teleperformance Global Business Private Limited
10.2023 - 11.2024
Sales representative
Super market
01.2023 - 09.2023
Bachelor of Arts - Hindi
University of Kerala
06.2020 - 08.2023
12th - Science
Guhanandhpuram Higher Secondary School
06.2018 - 03.2020